Job Details

ID #10080293
Estado Alaska
Ciudad Kenai peninsula
Tipo de trabajo Full-time
Salario USD $15 - $20 per hour 15 - 20 per hour
Fuente Alaska
Showed 2021-02-24
Fecha 2021-02-15
Fecha tope 2021-04-16
Categoría Admin/oficina
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Homer Eyecare Patient Coordinator

Alaska, Kenai peninsula, 99611 Kenai peninsula USA

Vacancy caducado!

The key functional responsibility of the Front Desk Coordinator is to manage the first impression of the practice for all patients and guests. As the Front Desk Coordinator is the usually the first interaction a patient or guest has with the practice, displaying the brand value and reputation is of highest importance.

The Front Desk Coordinator is responsible for welcoming all new and existing patients and guests to the practice. This may occur via front desk reception, telephone, email, etc. The Front Desk Coordinator ensures efficient patient flow within the practice and maintains a full appointment schedule.

The Front Desk Coordinator will check-in and check-out patients and be responsible for collection of patient fees at time of service.

The Front Desk Coordinator is responsible for maintaining the reception area in a way that is consistent with the practice’s brand.

Job Responsibilities:

Greeting all patients and guests to the practice

Answering the telephone

Scheduling appointments and maintaining a full appointment schedule

Keeping the Optometrist(s) on schedule and maintaining efficient patient flow

Appointment confirmation and recall reminders

Receiving all incoming mail

Reports to management/leadership on the status of appointment schedule

Reports to management/leadership any patient challenges or complaints, likewise maintains and documents all patient testimonials

Competencies:

Frequent Interaction with Others

Must demonstrate the ability to manage multiple interruptions on a continual basis, always maintaining friendly interactions with team members, patients and guests of the practice.

Customer Orientation

The Front Desk Coordinator should be patient focused and displays a desire work within the practice’s brand values to deliver exceptional customer service.

Team Player

Exhibits the ability to work well within the team environment, supporting all members of the team in delivering on the patient experience.

Brand Championship

As the first point of contact, the Front Desk Coordinator must consistently display behaviors that champion the brand value proposition of the practice.

Detail Orientation

Must have the ability to maintain a high level of detail orientation despite frequent interruptions. Accuracy and diligence with regard to patient records, scheduling and file maintenance is required.

Pace of the Environment

Must be able to work at a fast pace. Effectively handling multiple tasks at one time, focusing on patient flow and experience.

3 professional references are required for position consideration.

Vacancy caducado!

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