Vacancy caducado!
Classic Collision is now hiring a Customer Service Representative at our Ocean View location. We offer competitive pay, benefits, and career advancement opportunities.
We look forward to you joining our team!
Responsibilities
Greet all customers in a timely, friendly, and professional manner
Answer all phone calls consistently within 3 rings, communicate all phone messages immediately to the correct recipient
Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes
Coordinate Rental Car /Tow companies to provide one-stop service to all customers
Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate
May assist in customer communication throughout the repair process
Monitor DRP assignments, estimate/repair appointments and capture rates of assignments
Follow up on all DRP assignments present and past to maintain sales for the center
Maintain DRP logbooks and Enterprise ARMS daily
Secure proper payments
Assist with reconciling invoices to payables report daily and monthly (as applicable)
Ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area
Perform other duties as required to successfully meet the needs of the business
Qualifications
Must be at least 18 years of age
Previous experience in customer service, sales, or other related fields is preferred.
Must have a valid driver’s license and be eligible for coverage under company insurance policy
Effective communication (written and verbal) and interpersonal skills are required.
Organization and multi-tasking skills, good time management, and the ability to adapt easily to fast-paced environment
Classic Collision welcomes diversity and is an EEO Employer.
Pay depends on experience. 401k, dental, medical
Vacancy caducado!