Job Details

ID #46066814
Estado Alaska
Ciudad Kenai peninsula
Tipo de trabajo Full-time
Salario USD Pay depends on experience. 401k, dental, medical Pay depends on experience. 401k dental medical
Fuente Alaska
Showed 2022-09-28
Fecha 2022-09-28
Fecha tope 2022-11-27
Categoría Admin/oficina
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Customer Service Representative

Alaska, Kenai peninsula, 99611 Kenai peninsula USA

Vacancy caducado!

Classic Collision is now hiring a Customer Service Representative at our Ocean View location. We offer competitive pay, benefits, and career advancement opportunities.

We look forward to you joining our team!

Responsibilities

Greet all customers in a timely, friendly, and professional manner

Answer all phone calls consistently within 3 rings, communicate all phone messages immediately to the correct recipient

Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes

Coordinate Rental Car /Tow companies to provide one-stop service to all customers

Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate

May assist in customer communication throughout the repair process

Monitor DRP assignments, estimate/repair appointments and capture rates of assignments

Follow up on all DRP assignments present and past to maintain sales for the center

Maintain DRP logbooks and Enterprise ARMS daily

Secure proper payments

Assist with reconciling invoices to payables report daily and monthly (as applicable)

Ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area

Perform other duties as required to successfully meet the needs of the business

Qualifications

Must be at least 18 years of age

Previous experience in customer service, sales, or other related fields is preferred.

Must have a valid driver’s license and be eligible for coverage under company insurance policy

Effective communication (written and verbal) and interpersonal skills are required.

Organization and multi-tasking skills, good time management, and the ability to adapt easily to fast-paced environment

Classic Collision welcomes diversity and is an EEO Employer.

Pay depends on experience. 401k, dental, medical

Vacancy caducado!

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