Vacancy caducado!
Start a career with First National Bank Alaska, the Best Place to Work in Alaska as recognized seven years in a row by Alaska Business magazine readers.
The Operations Assistant delivers consistent and exceptional customer service by providing the same service needs to our customers as a Personal Banker I; may also coach, mentor and supervise employees; works closely with the Branch Manager or Operations Supervisor to ensure critical timelines are met, that operational controls are in place and daily branch functions are completed.
Schedule: Monday-Friday
Salary DOE + Competitive Adjustment
ESSENTIAL DUTIES and RESPONSIBILITIES
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Provides consistent and exceptional service that enhances customer interactions through demonstrating a genuine desire to assist and delivers a high level of support that contributes to the overall branch experience.
2. Engages with customers to build and deepen relationships by uncovering banking needs, and using expert knowledge to cross sell multiple products, services and solutions to provide customers with value added services while increasing the bank’s revenue. Identifies opportunities to refer customers to an FNBA specialist.
3. Demonstrates advanced knowledge of consumer and moderate knowledge of business digital platforms to confidently engage customers in conversations, and demonstrates both consumer and business applications in the mobile environment to enhance the branch experience.
4. The Operations Assistant may coach, mentor and supervise employees; works closely with the Branch Manager or Operations Supervisor to ensure critical timelines are met, that operational controls are in place and daily branch functions are completed.
5. The Operations Assistant is assigned Proof and Review functions, builds work schedules, approves time records and time off requests; and may be responsible for opening or closing the branch including locations with Saturday Hours.
6. Performs teller corrections, approves customer transactions, and verifies and sends wires within defined limits and authority by using the banks computer systems.
7. May open and update consumer and business accounts and assist customers with debit card and ACH disputes in the absence or unavailability of a Universal or Personal Banker.
8. Has comprehensive knowledge of Cash Management services and makes recommendations for services.
9. Has proficient knowledge of personal loan and credit card services and is able to assist consumer customers with applying for loan requests using the appropriate application or software.
10. Has a thorough understanding of business credit cards and is able to assist customers through completing the application process.
11. Has advanced knowledge in assisting customers with debit card cancellations and reissues, account disputes, placing stop payments and researching account transactions.
12. May act as Vault Teller and Safe Deposit Box Attendant; and may perform Universal Teller II duties as assigned.
13. Abides by First National Bank Alaska policies and complies with all required regulatory requirements. Must complete compliance training and adhere to internal procedures and controls.
14. Performs other work-related duties as assigned by supervisor.
SUPERVISORY RESPONSIBILITIES
Supervises employees in at least one unit of the branch's Deposit Section. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and making recommendations regarding the hiring and terminating of employees.
EDUCATION and/or EXPERIENCE
Minimum: Three years progressively responsible branch operations experience with minimum one year experience in relationship development or associates degree and two years financial industry or office management experience.
Preferred: Knowledge of First National Bank Alaska products and services. Six months lead or supervisory experience.
SKILLS and ABILITIES
Word processing and spreadsheet software experience required. The ability to handle highly confidential information, frequent deadlines, and time constraints required.
FNBA Careers - Shaping Your Tomorrow
Advancement Opportunities
Learning and Development Programs
Competitive Compensation
401(k) w/ Employer Matching- 100% Match, Up to the first 6% of Contributions
Generous Paid Time Off
Comprehensive Benefits
Team Environment
Family Friendly Culture
Plus many more great benefits
Please visit us at www.FNBAlaska.com/Careers to view the full job posting and apply today. All applications must be received through FNBA's website to be considered.
FNBA is an Equal Opportunity and Affirmative Action Employer, Member FDIC and Equal Housing Lender.
VEVRRA Federal Contractor
This Company is a Federal Contractor and an equal opportunity and affirmative action employer that does not discriminate on the basis of race, national origin, religion, age, color, sex, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules or regulations.