OverviewGovCIO is currently hiring for a Hardware & Software Asset & Configuration Management Administrator. This position will be a fully remote position.ResponsibilitiesIT Asset Hardware Management including procurement and inventory management function. Maintains records and databases containing information regarding licenses, warranties, and service agreements for the organization's hardware and software. Tracks quality throughout the product lifetime. Responsible for day-to-day operations and lifecycle management pertaining to IT Assets within the contracted operating environment. Ensures established hardware and software acquisition, protection, maintenance and retention policies, and standards and procedures are followed. Coordinates with the procurement function to interview, select and negotiate with hardware and software vendors in order to purchase the appropriate equipment at the lowest cost. Reviews licenses and/or contracts to ensure that hardware and software equipment is covered by the contract and properly documented. Follows established system of control for assets and manages these assets through their lifecycle from procurement to final disposition.IT Software Asset Management including change/configuration management request, license and software maintenance, and equipment and software warranties, software license management services for software deployed in support of all IT services delivered. Responsible for administrative duties within the IT software management function. Maintains records and databases containing information regarding licenses, warranties, and service agreements for the organization's software. Responsible for day-to-day operations and lifecycle management pertaining to IT software assets within the contracted operating environment. Ensures established software protection, change, maintenance and retention policies, and standards and procedures are followed. Follows established system of control for software assets and manages these assets through their lifecycle from procurement to final disposition.Job Responsibilities: Manages day to day tasks of IT hardware and software asset management and procurement Maintains records and databases containing information regarding licenses, warranties, and service agreements in the ServiceNow CMDB and/or another environment Supports wall-wall physical inventories, participate in Asset Management audits and remediation efforts Keeps in close contact with vendor for volume count and manage flow of hardware in and out of the warehouse Manages stock in warehouse (break/fix, deployment, customer purchases/scientific equipment) Works with Logistics group to transport and deliver items from warehouse to warehouse and/or to user locations Provides timely and accurate reconciliation of lifecycle data relating to program assets and the asset tracking system Works with ServiceNow developers to incorporate hardware/software discovery into ServiceNow. Investigates and resolves discrepancies to maintain data integrity of the asset data Works with purchasing agents, and other teams to manage full lifecycle of assets Manages preparation and distribution of pre-defined and ad-hoc reports related to asset management Builds Check in and Check out license work flows in ServiceNow Service Request module Tracks hardware assets throughout their lifecycle, identify and report on potential problems with the asset tracking tool (system/performance issues, constraints, etc.) Accurately tracks software license compliance and usage Establishes metrics and provides regular reports to POCs as requested Manages final disposition (excess, destruction, vendor pickup etc.) of all software and hardware assets Notifies contract owners when renewal and expiration dates approach to prevent lapses in coverage Builds and sustains effective communications with all stakeholders in the project towards the goal of maximizing the customer experience Audits the execution of processes and adherence to policies Reviews licenses and/or contracts to ensure that hardware and software equipment is covered by the contract and properly documented Build and deploy Asset/Software Asset Management processes, requests and ServiceNow workflows that will support customer's Hardware and Software Asset Management processes and practices. Engages with cross-functional teams to design and implement processes and policies supporting the Hardware and Software Asset Management lifecycle Accurately tracks software license compliance and usage Manages preparation and distribution of pre-defined and ad-hoc reports related to s/w asset managementQualifications
High School with 9+ years configuration management (or commensurate experience)
3+ years' experience supporting the Asset & Configuration Management (Hardware and Software) identification, tracking, disposition and reporting of IT assets, preferably with an ITSM configuration management database, i.e. ServiceNow CMDB.
Experience with ServiceNow ITSM, Hardware Asset Management, Software Asset Management, and various Hardware, Software asset management tools
Experience implementing and/or using ServiceNow CMDB, Discovery, and/or Hardware Asset Management and Software Asset Management required
Highly organized and detail-oriented with the ability to simultaneously track multiple Asset Management activities
Ability to multi-task in a dynamic, fast-paced environment
Excellent verbal and written communication skills with emphasis on customer service, including experience handling challenging situations and conflict resolution
Must be able to work independently and take initiative to identify, track, and resolve issues
Working knowledge of service desk and field service operations a plus
Experience working on virtual teams
Strong analytical and problem-solving skills
Strong excel skills are required
Secret Clearance Required
Company OverviewGovCIO is a team of transformerspeople who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.Posted Pay RangeThe posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.Posted Salary RangeUSD $94,150.00 - USD $112,500.00 /Yr.Submit a referral to this job (https://careers-govcio.icims.com/jobs/5109/hardware-%26-software-asset-%26-configuration-mgmt/job?mode=apply&apply=yes&iniframe=1&hashed=-1834385473)Location US-RemoteID 2024-5109Category Information TechnologyPosition Type Full-Time