ATV Program Manager

To apply please visit https://alaskamountainguides.com/employment/ and fill out the form application.

To view a full description of the tour this position manages please visit: https://skagwayexcursion.com/haines/haines-atv-adventure-tour/

TIMEFRAME: ASAP - October 8th

COMPENSATION: $3400-3600 Monthly Salary + Tips, DOE.

QUALIFICATIONS: Current WFR or WEMT certification. (We offer WFR and CPR Certifications in house at a discounted rate for employees if you don't already have this) Possess or be able to attain a Class B CDL with Passenger and Airbrakes endorsements. (We can also provide all necessary training to obtain your CDL in house, and cover all testing expenses)

JOB DESCRIPTION:

AMG operates an ATV tour program for guests visiting either Haines or Skagway, Alaska on cruise ship-based day trips. The ATV Program Manager position manages this programming in conjunction with Haines office staff and the maintenance team. The ATV Program Manager is responsible for ensuring guest safety by making certain that guides adhere to all safety protocols and program procedures. The ATV Program Manager is also responsible for overseeing the day-to-day “on-the-ground” operation of the tour and participating in all aspects of the programming; guiding, driving buses, dock representation, maintenance, trail maintenance, training, etc. The ATV Program Manager oversees the ATV Fleet Manager regarding the machine maintenance plan. In addition to the ATV Fleet Manager this position will manage the a guiding staff of 4-10 guides, depending on the time of the summer.

REQUIREMENTS

Be at least 21 years old.

Prior ATV tour facilitation and/or management experience.

Prior guiding experience, preferably in Alaska.

Experience managing a group of 4-10 employees.

Basic knowledge of Microsoft Office.

Possess or be able to attain a Class B CDL with passenger and airbrakes endorsements within first month of employment. (We can assist with training, and cover licensing costs)

JOB DUTIES

The ATV Program Manager works closely with administrative staff to ensure a smooth flow of communication between the office and on-site operations. Part-time office responsibilities and coverage may be required for the position. ATV Program Manager reports to the Haines Program Manager and the Haines Program Assistant Manager.

Run a safe, efficient and high-quality ATV program.

Lead by example by portraying excellence in customer service. Be positive and outgoing.

Have good communication with office and guides.

Provide written weekly reports to the Haines Program Manager.

Responsible for being certain that all guides follow all policies and procedures as outlined in the Haines Guide Manual, Employee Manual and Emergency Response Manuals through delegation and direct management of the team.

Lead or assist in leading ATV program training. Training is generally 5 days but may be longer. Training will include passing the written CDL tests, learning the policies and procedures, learning maintenance protocols and learning emergency response protocols.

Work closely with and oversee the ATV Fleet Manager to ensure all maintenance is being completed efficiently and competently.

Time sheets and payroll – assist with TSheets (time card) review for the ATV staff.

Must immediately address any performance or safety issues with guides as they occur.

Ensure that all guides are portraying a professional image to guests and provide top level customer service.

Confirm that paperwork is correctly filled out and collected.

Ensure all emergency response equipment is correctly stationed, complete and up to date.

Provide feedback for mid-season and final evaluations.

Organize and verify completion of guide paperwork and waivers for each day.

Help create, modify, and strengthen systems associated with maintenance, guide performance and tour quality. Assist with modifications to ATV program manual on an as needed basis.

Identify road maintenance needs on the ATV route, and help coordinate with Haines Program Manager to staff and properly execute brush clearing, road repair, line of sight, etc…

Organize and manage season put-away of ATV program equipment.

Other duties as dictated by daily needs.

ADDITIONAL EXPECTATIONS

Work as an ATV as needed.

Assist with other jobs/projects as needed by AMG administration. This may include but is not limited to:

o Driving vehicles with guests or with our equipment.

o Cleaning/maintaining gear, vehicles and warehouse.

o Assisting with grounds/lodging maintenance, cleaning and general support.

o Road maintenance & repair – clearing of vegetation, shoveling, or other ATV route maintenance

Must at all times be clean, well groomed, courteous, honest and reliable.

Early to mid-June through late August is the height of the cruise ship season. In this period guides may be required to work up to 40+ hours/week. During the height of the season long periods of time off will likely not be able to be provided.

Employees may be called on to participate in other Haines programs at any time. This may include but is not limited to: hiking tours, golf tours, gear truck driving, CDL bus driving for other tours, vehicle maintenance, general driving duties, food prep, gear maintenance, and overall operational support.

The ability to be flexible with schedules and adapt to changes, sometimes with short notice, is a requirement and expectation of employment.

Have and maintain a Class B CDL with Passenger and Airbrakes endorsement.

Pass FMCSA required pre-employment drug tests & screening.

Be enrolled in an FMCSA required random drug testing program.

Have and maintain a valid Medical Examiner’s Card.

LIVING SPACE AND RENT STRUCTURE

For this position we have reserved a small 10x12 dry cabin with a loft in our company campground. Free rent for the duration of the contract.