We are looking for a Customer Service Representative in a fast-paced building materials sales office. Processes orders from walk-in customers and over-the-phone and fax orders. Schedules deliveries, if needed. Provides service necessary to assume efficient and quality service to the customer.
SPECIFIC RESPONSIBILITIES (including but not limited to)
- Computer invoicing of sales orders for contractors and retail customers.
- Provides excellent quality service to customers.
- Use of calculators and cash register.
- Must be able to legibly write and organize notes.
- Knows and understands the uses of a wide variety of building materials.
- Communicates special orders and pricing requests with Purchasing Agent.
- Provides product specification for customers.
- Maintains clean and organized showroom.
- Advises direct supervisor of low inventory level and special products needed.
- Notifies direct supervisor of all customer complaints.
- Performs other tasks as assigned by the FBBM Manager.
REQUIREMENTS
- Knowledge of construction, products, and accessories is desirable.
- Provides a professional and positive attitude.
- Knowledge of computer invoicing is desirable.
- Possesses organizational skills and note taking.
- Possesses oral and written skills sufficient to deal with customers and fellow employees.
- Knowledge of calculators to provide multiple arithmetic operations.
- Operates a multi-line telephone system.
- Must have own transportation and valid Alaska Driver's license.
- Must be able to work overtime and weekends
- Able to work independently as well as with a team.
BENEFITS
- Paid holidays, overtime
- Medical, Dental, Vision insurance
- 401(k) Plan, Bonus Plan, Profit Sharing Plan
(dependent on hours worked)
FMI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other legally protected status.
FMI is a drug free work place; passing a drug and alcohol test will be required prior to employment. Random drug testing during employment.
Please apply online: https://www.fairbanksmaterials.com/jobs/