Job Summary:
We are seeking a Guest Service Agent to join our team at a hotel in providing exceptional customer service to our guests. The ideal candidate will have a passion for hospitality and ensuring guests have a memorable experience during their stay.
Duties:
- Greet and welcome guests upon arrival with a friendly and professional demeanor.
- Assist guests with check-in and check-out procedures efficiently.
- Handle guest inquiries, requests, and complaints promptly and courteously.
- Provide information about hotel services, amenities, and local attractions.
- Process reservations, cancellations, and payment transactions accurately.
- Maintain a neat and organized front desk area.
- Collaborate with other hotel staff to ensure guest satisfaction.
Requirements:
- Previous experience in a hotel or hospitality setting is preferred.
- Excellent communication skills with proficiency in phone etiquette.
- Multilingual abilities are a plus for assisting international guests.
- Knowledge of hotel management systems and procedures.
- Ability to perform night audit duties as needed.
- Strong guest service orientation with a focus on guest relations.
This position offers the opportunity to work in a dynamic hospitality environment where you can enhance your customer service skills while contributing to the overall guest experience.
To apply, please submit a resume to the email provided by Craigslist.