Position Summary:
The IT Support Associate provides technical assistance to staff by installing, maintaining, and supporting hardware, software, and other IT-related systems. This role is ideal for someone who is passionate about technology, eager to learn, and committed to providing excellent customer service.
DUTIES AND RESPONSIBILITIES:
The successful candidate will:
Respond to requests for help and assist users with basic technical issues.
Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
Assist in setting up user accounts, passwords, and workstations.
Provide first-line support for software and network problems.
Document support procedures, troubleshooting steps, and user guides.
Maintain inventory of IT equipment and supplies.
Assist with onboarding and offboarding procedures for new and departing employees.
Support cybersecurity awareness and assist in system security checks.
Escalate complex issues to senior IT staff as needed.
Other duties as assigned.
JOB SPECIFICATIONS:
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Provide outstanding customer service to external and internal customers.
Demonstrated proficiency with Microsoft Database and all other office applications.
Ability to work well and with a high degree of accuracy in a busy office environment with frequent interruptions and changing priorities.
Excellent verbal and written communication skills.
Strong technical and organizational skills.
Demonstrated ability to handle crisis situations and make sound judgments.
Ability to work independently and interdependently in a positive and productive manner.
Ability to make decisions and exercise good judgement.
Maintain confidentiality and securing sensitive information.
Willingness to learn new skills and be a team player.
MINIMUM REQUIREMENTS:
High school graduate or equivalent; Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or currently pursuing).
Basic understanding of computer hardware, software, and networking principles.
Strong problem-solving and communication skills
Ability to work independently and as part of a team.
Preferred experience with:
o Window environments.
o Familiarity with Microsoft Office 360, Google Workspace, or similar productivity tools.
o CompTIA A+ or similar certification is a plus.
Must have a valid driver’s license and good driving record.
Clean state and federal background check.
WORK ENVIRONMENT & PHYSICAL DEMANDS:
Office setting with occasional lifting of equipment up to 50 lbs.
Some travel between sites may be required.
Occasional after-hours or weekend work for system upgrades or emergencies.
CONDITIONS OF EMPLOYMENT:
Knowledge and experience of Knik Tribe’s Service Area and Knik Tribe’s Programs.
Adequate understanding of all Microsoft Office Applications.
Capable of basic maintenance for general office equipment and multi-line phone systems.
Must pass a criminal background check and be free of barrier crimes.
Clean driving record.
Knowledge and application of professional and ethical conduct as guided by Knik Tribal Council Personnel Manual Section 8.1.
DETAILS OF EMPLOYMENT:
Location: 1744 N Prospect Drive Palmer, AK 99645
Supervisor: IT Chief Information Officer
Schedule: Monday – Friday. 8:00 a.m. – 5:00 p.m. Full-time (40 hrs/week), full-year position.
Salary: $20.00 - $25.00 per hour DOE/E. Plus full benefits: Federal Employee Health Benefits (FEHB) medical, dental, vision, life insurance, paid leave and holidays, and retirement plan with matching contributions.
To Apply: Submit Resume to:
Human Resources at hr@kniktribe.org
For more information or to download the job description visit www.kniktribe.org/careers