Vacancy caducado!
Cook Inlet Housing Authority is a great place to work!
Our corporate family is a team of passionate, enthusiastic, dedicated and highly qualified people. Our work allows us to create innovative solutions to complex housing issues in our community. We create housing opportunities that empower our people and build our community.
If you are interested in the Temp Housing Services Associate position and you have the expertise, skills and energy to match our mission to provide independence through housing, we encourage you to apply.
General Functions
Under the direction of the Manager of Housing Services, the Housing Services Associate performs a variety of customer service and administrative duties in support of the Housing Services Department; such as, application collection, data entry, verifying residential, income and asset information necessary to determine eligibility, interacting with applicants over the phone and in person while providing general information about Cook Inlet Housing Authority (CIHA) properties.
Major Activities (Typical Duties/Responsibilities)
Provides excellent customer service to both internal and external customers.
Assesses client needs and provides information and/or application for services.
Provides assistance to applicants with application completion, status updates, and answering of general questions.
Assist with phone line and electronic inquires.
Promotes CIHA housing programs. Establishes and maintains a network or referral source(s) for individual client needs.
Processes verifications and other documentation necessary to complete initial eligibility determination, including: landlord and residential history, income and asset information and household data.
Ensures all necessary paperwork in files is maintained and that all required documentation is in order.
Maintain housing software data base with client demographic, income and eligibility information with high level of accuracy
Directly schedules applicant and tenant appointments.
Assist with lease up of properties including marketing, mail outs and tracking.
Assists the Eligibility Supervisor and Compliance Section with compliance monitoring, report preparation, and file maintenance projects.
Promote CIHA housing programs and provides referrals to appropriate services.
Create and maintain a positive working relationship with Property Teams, Administrative Team, and Marketing Team.
Tracks and report data to Customer Care Supervisor regarding customer care calls and other information requested to evaluate marketing efforts.
Performs other related duties as assigned.
Skills and Abilities
Ability to work with minimal supervision.
Ability to interact professionally with a culturally and/or economically diverse demographic.
Ability to provide excellent customer service and communicate effectively both verbally and in writing with clients, staff, and others.
Ability to read, analyze, and interpret CIHA policies and procedures, related Federal and State regulations, and other compliance related documents if necessary.
Ability to perform basic mathematical calculations to determine financial eligibility.
Proficiency in Microsoft office suite.
Ability to effectively prioritize tasks concurrently
Ability to conduct interviews with applicants and tenants.
Ability to input client information into housing management software with a high level of detail and accuracy.
Ability to maintain client confidentiality.
Knowledge of office practices and procedures with ability to perform basic computer functions.
Education and Experience
One year of experience working directly with the public, preferably in the housing field or customer service industry.
One year of experience working in an office environment.
Current AK Driver’s license.
Please visit www.cookinlethousing.org to submit an application.
Cook Inlet Housing Authority provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Employment preference is given to eligible and qualified Alaska Native or American Indian candidates to the extent required or permitted by applicable law.
Vacancy caducado!