Vacancy caducado!
Responsibilities:
- Manage the Desktop support staff & all departmental functions.
- Supervision, training, evaluation, morale and policy compliance for Desktop Support Personnel. Promote teamwork, development, and cross-training of staff.
- Manage the prioritization, scheduling and accurate completion of all Desktop Support tasks to include: repair, replacement, upgrades, installation, removal, and resource coordination for desktop systems and related hardware for incidents and work orders.
- Act as project coordinator for large scale projects involving multiple IM Operations teams to ensure projects are completed effectively and on time.
- Be accountable for effective utilization of resources to meet plans and goals of the department and organization.
- Minimum of 4 years supervisory experience.
- Thorough working knowledge of desktop hardware, operating systems, servers.
- Excellent oral and written communications skills and personnel management skills.
- Must be enthusiastic, positive, adaptable, and a team player.
- Ability to effectively prioritize priorities & execute tasks in high-pressure environment.
- Demonstrated leadership, time management and administrative skills.
- Exceptional customer service skills, and strong documentation skills.