Vacancy caducado!
The United States Probation and Pretrial Services for the District of Alaska is accepting applications foran Information Technology Technician II. United States Probation and Pretrial Services is the communitycorrections arm of the federal judiciary. The U.S. District Court serves as the federal trial court for theState of Alaska. There are three staffed divisional offices located in Anchorage, Fairbanks, and Juneau.This position is part of the consolidated Information Technology Department and provides services forUnited States Probation and Pretrial Services and United States District Court.
The incumbent performs work related to setting up, maintaining, and supporting computer systems andmobile devices. The selected candidate will work with audio/video systems and services, includingcourtroom sound, video/electronic evidence presentation equipment, and video conferencingequipment and complex information systems including servers, networks and database applications.REPRESENTATIVE DUTIES Serves as a tier one technician for service desk operations including answering phone calls,servicing electronic requests, maintaining clear and consistent communications, and developingdocumentation of events and related actions. Provides technical support and assists in the maintenance of computer systems, mobiledevices, courtroom technology, and audio/visual systems, including software and hardwareadditions, moves, and changes. Provides technical support for administrative and operations specific national applications.Maintains version applicability and local functionality of user applications, such as: MSWindows, MS Office, Sharepoint, Adobe, and Microsoft Exchange. Serves as a tier two technician for service desk operations including assessment of complexproblems, researching solutions, supporting network/database/systems administrators, andmanaging new initiatives for the court. Monitors the current status of all core district assets and communicates with appropriatetechnicians when systems need attention. Manage department inventory of hardware and software and ensures only licensed copies ofsoftware are in use. Troubleshoots devices at the hardware level, such as serial or hardware device level interfaces. Develops and maintains local court technical and user documentation for all assigned systems. Develops, documents, follows, and maintains standard operating procedures. Coordinates video and teleconferences for the court. This may involve tasks such as scheduling,basic troubleshooting, setting up equipment, initiating calls, and monitoring equipment duringconferences. Receives, installs, and tests new hardware and updated software releases of network operatingsystems prior to implementation in production environments. Serve as Level 1 Government Purchase Cardholder for acquiring products and services.QUALIFICATIONSThe successful candidate must be a high school graduate and have at least two years of specializedexperience or relevant accredited college or university IT course work. Applicants may substituterelevant IT related course work or specialized training completed in accredited or non-credit programsprovided that the total classroom hours can be documented and are supplied in the application packetor attachments. A bachelor’s degree in an IT related field is preferred. Specialized experience is definedas progressively responsible technical experience that is in, or closely related to, the work of the positionand which has demonstrated the particular knowledge, skills, and abilities to successfully perform theduties of the position to include the following: Person-to-person IT customer service and support Direct interface with maintaining an automated service desk system Experience managing server and network technologies Hardware maintenance, troubleshooting and configuration in an enterprise setting Software installation, maintenance, and support Must have a professional demeanor, be self-motivated, hold themselves accountable to highprofessional standards, and possess excellent time management and organizational skills, aswell as strong verbal and written communications skillsPREFERRED QUALIFICATIONS Experience configuring, managing, and troubleshooting A/V equipment and video conferencingsystems Knowledge of IP telephony systems, local area and wireless networks, experience withinventory management and control A+ Computer and A+ Security certificationsBENEFITS The United States District Court and United States Probation and Pretrial Services falls withinthe Judicial Branch of the U.S. Government. Judiciary employees serve under the “ExceptedAppointment” and are considered “At-Will” employees. As such, employment may be terminated byeither the employer or the employee with or without cause. Benefits include participation in the FederalEmployees’ Retirement System which contributes to the Social Security Retirement Program, FederalEmployees’ Health Benefits, Federal Employees’ Group Life Insurance, Thrifts Savings Plan (similar to a401(k) plan with employer matching contributions), paid holidays and annual/sick leave accrual. Anoverview of Federal Judiciary benefits is accessible at: http://www.uscourts.gov/careers/benefits.HOW TO APPLY -Qualified candidates must submit the following documents:1) Cover letter2) Resume3) Three professional references with contact information4) Application for Judicial Branch Federal Employment, form AO 78.The cover letter should be addressed to Ms. Rhonda Langford Taylor, Chief U.S. Probation Officer, anddetail your experience and skills. Attachments should be submitted as a single PDF document to referencing USPO 21-02 IT Technician II in the subject lineVirtual interviews will be scheduled via Zoom.This position is subject to mandatory electronic direct deposit of salary payments. The Court reserves the right to modify the conditions of this job announcement, or to withdraw the announcement, without prior written or other notice. All information provided by applicants is subject to verification and background investigation. Applicants are advised that false statements or omission of information on any application materials may be grounds for nonselection, withdrawal or an offer of employment, or dismissal after being employed.THE UNITED STATES COURTS IS AN EQUAL OPPORTUNITY EMPLOYERVacancy caducado!