Job Details

ID #12174510
Estado Alaska
Ciudad Anchorage / mat-su
Tipo de trabajo Part-time
Salario USD $18/hr (plus $1/hr Time Card Bonus, $1/hr End of Season Bonus, $1/hr Safety Bonus, and $1/hr Wellness Bonus 18/hr (plus 1/hr Time Card Bonus 1/hr End of Season Bonus 1/hr Safety Bonus and 1/hr Wellness Bonus
Fuente Alaska
Showed 2021-04-12
Fecha 2021-04-01
Fecha tope 2021-05-31
Categoría Servicio al cliente
Crear un currículum vítae

Seasonal Customer Service Supervisor

Alaska, Anchorage / mat-su, 99501 Anchorage / mat-su USA

Vacancy caducado!

Seasonal Customer Service Supervisor

Salary Range: $18.00 per hour +plus

1.00 per hour Time Card Bonus

1.00 per hour End of Season Bonus

1.00 per hour Safety Bonus

1.00 per hour Wellness Bonus

Organizational Unit: Management

Working Conditions: 5 to 6 days a week. Day off varies. ½ hour lunch. Between 6:30 am to 6:00 pm, averaging 35 to 45 hours per week

Supervisor: Customer Service Manager

Supervises: Customer Service Personnel

Time Essential Duties and Responsibilities

20% Reservations Department Supervision

Responsible for: Provide department supervision when called upon by the Customer Service Manager.

Performing reservations duties as needed.

60% Customer Service Department Supervision

Responsible for: Training and daily supervision of department staff

Ensuring department accuracy in completion of client documents and sales transactions

Overseeing the scheduling of daily work assignments

Identifying and promoting CDW and rental item sales expectations

Staff direction and interpretation of company policy as needed to ensure customer satisfaction and resolve customer problems

Resolving customer problems promptly and efficiently in the best interest of the company and to the maximum satisfaction of the client

Presenting damage assessment work orders to customers for collection

Coordinating customer compensation decisions with the General Manager

Directing staff support in end of season shut down activities

Performing Customer Service duties as needed

20% Other

Assisting in building security, securing trade secrets and keeping confidential and other proprietary information secure

Assisting General Manager in authoring client and company correspondence

Other duties as assigned

Education: Bachelor degree or similar preferred

Experience: 1 to 3 years of supervisory level experience. If no degree, 2 to 5 years of supervisory level experience

Knowledge, Skills and Abilities:

Must be 25 years of age

Ability to effectively motivate, direct and supervise staff

Ability to clearly and effectively communicate organizational expectations to subordinates

Ability to effectively manage multiple, ongoing activities, assignments or projects

Ability to assist with the operational management of the company

Strong writing skills in customer and employee correspondence.

Strong verbal and written communication skills.

Self starter, with ability to logically think through a project, and follow through to completion

Ability to identify department goals, develop programs, policies and procedures to reach those goals

Ability to resolve customer complaints in a polite and courteous manner

Ability to pay consistent attention to detail

Ability to make sound fiduciary decisions when negotiating financial settlements with customers, balancing customer needs with company goals

Ability to successfully accomplish basic accounting and bookkeeping activities

Able to accurately type 40 words per minute

Familiarity with computers as well as Excel, Word and Outlook preferred.

Must have consistent and reliable work attendance and be to work on time

Must have a valid Alaska driver’s license and have, and maintain, a very good driving record

Must be able to work any day of the week as necessary.

Must be able to work through October 6th, including weekends and holidays.

Must punch in and out for the workday and for your lunch break.

Vacancy caducado!

Suscribir Reportar trabajo