Start a career with First National Bank Alaska, the Best Place to Work in Alaska as recognized nine years in a row by Alaska Business magazine readers.
We are Searching for a Customer Experience Manager to Join Our Team!
First National Bank Alaska is recruiting a Customer Experience Manager to join our Business Development and Customer Experience team. This position will advance and expand the Customer Experience Unit by leading bank initiatives, developing internal processes to measure and improve the customer experience, and ensuring positive end-to-end customer interactions across all channels of operations.
The ideal candidate must:
possess strong leadership, planning and organizational skills
demonstrate strong verbal and written communication skills
be self-motivated and quality-oriented
work with a sense of urgency
excel at researching, analyzing and problem-solving
be experienced in building and executing surveys and analyzing data.
Position responsibilities may include:
develop and administer customer satisfaction surveys to gather information from existing customers
organize and analyze survey results
leverage survey data to identify, recommend and deploy strategic tactics to improve the customer experience
coordinate the tracking, monitoring, analysis and reporting of improvements in customer experience within each channel and business unit
develop a system for benchmarking customer advocacy and satisfaction results
coordinate the collaboration with all customer-facing business units to ensure consistent delivery of high-quality end-to-end customer experience across stages, channels and touchpoints in the customer journey
assist in developing of functional area’s plans, goals, objectives, budgets, and procedures and may direct the work of others.
Schedule: Monday-Friday, 8:00am-5:00 pm
FNBA Careers Shape Your Tomorrow
Strong work/life balance
Paid time off and flexible work options
Generous medical, dental, vision plan and Health Savings Accoun
401(k) with employer match
Learning, development and career advancement
Opportunities to make a positive difference in your community!
Please visit us at www.FNBAlaska.com/Careers to view the full job posting and apply today.
FNBA is an Equal Opportunity and Affirmative Action Employer, Member FDIC and Equal Housing Lender. VEVRRA Federal Contractor This Company is a Federal Contractor and an equal opportunity and affirmative action employer that does not discriminate on the basis of race, national origin, religion, age, color, sex, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules or regulations.