Job DescriptionTechnical Program Manager - Team Lead (TPM) plans, coordinates, and utilizes technical knowledge to direct the work efforts and results of a team of associates in the Oracle Healthcare Immediate Response Center. They have the technical breadth to build expertise in the tools, platforms and/or applications the team utilizes for incident management, monitoring and service management. The role also requires strong communication, collaboration and analytical skills to help prioritize critical programs, create process improvements, and build a roadmap for the organization.The IRC Incident Management (IM) team is responsible for the 24x7x365 immediate response and resolution to mission impacting incidents for all Healthcare clients worldwide. Our team is made up of Technical Support Engineers who focus on maintaining availability for systems, Millennium solutions and core applications managed by Oracle Healthcare. The IM team maintains and utilizes a deep, broad technological knowledge base that spans the breadth of Oracle Cerner systems and supporting technology through tenured experience and practiced methodology to quickly and efficiently resolve or provide alternative workflow for immediate, client impacting incidents.Career Level - IC3ResponsibilitiesDesired Skills
Duties and tasks are varied and complex and require independent judgment
Possess decision making skills as well as the ability to deal with ambiguity
Strong analytic and problem-solving abilities
Attention to detail, competent in area of expertise
Strong communication skills for direct client contact, internal and external
Ability to interact professionally with associates and Executive Leadership
Ability to help set priorities, and implement or provide recommendations/solutions with minimum supervision
Ability to collaborate and coordinate with team leaders in US & India
Strong proficiency with confluence, JIRA
Proficiency with BI & reporting tools; PowerBI, Tableau, OAC, etc
Proficiency in the use of Office 365(Excel, Word, Powerpoint)
Assists in the development and execution of organizational goals and objectives
Demonstrated Leadership ability.
Strong proficiency with multi-tasking and handling multiple large programs concurrently
Ability to effectively make business presentations.
Basic Qualifications
BS degree or equivalent with a technical major (CS, MIS, IS, CIS, etc.) or equivalent industry experience. 5+ years of project management experience.
Previous experience in a technical role (i.e. Software Engineer/Architect, System Engineer/Architect, Support Analyst, Technical Support Analyst, Test Engineer, etc.).
Knowledge in one or more of the following areas: Windows, Linux, Citrix, WebSphere Application Server, Active Directory, or Networking
Disclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Range and benefit information provided in this posting are specific to the stated locations onlyUS: Hiring Range in USD from: $73,300 to $158,200 per annum. May be eligible for bonus and equity.Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.About UsAs a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Which includes being a United States Affirmative Action Employer