Customer Support Assistant

Job DescriptionWe are seeking a dedicated and detail-oriented Customer Support Assistant to join our team in Montgomery, AL. In this role, you will be responsible for providing outstanding customer service, responding to inquiries, and ensuring client satisfaction across all support channels. This is an excellent opportunity for someone looking to start or advance a career in customer service with a reputable and growth-focused company.ResponsibilitiesRespond to customer inquiries via phone, email, and chat in a professional and timely mannerTroubleshoot issues and resolve complaints efficientlyMaintain accurate records of customer interactions and transactionsCollaborate with internal departments to ensure smooth resolution of issuesFollow communication procedures and guidelines consistentlyProvide feedback on the customer service process to improve overall qualitySupport the customer service team with administrative tasks as needed