Customer Service Representative

Job DescriptionReboot Staff is seeking a dedicated and detail-oriented Customer Service Representative to join our growing team in Montgomery, AL. This position plays a vital role in maintaining strong customer relationships and ensuring a high level of satisfaction through professional communication and problem-solving.ResponsibilitiesRespond to customer inquiries via phone, email, and in-person in a timely and courteous mannerResolve customer complaints efficiently while maintaining a positive customer experienceProcess orders, forms, applications, and requests accuratelyMaintain up-to-date knowledge of company products and servicesDocument all customer interactions and update records as neededCollaborate with team members and other departments to resolve complex issuesProvide feedback to management regarding recurring customer concerns