Call Center Agent

Job Description:Swift 7 Consultants is seeking a reliable and detail-oriented Call Center Agent to join our customer service team in Montgomery, AL. In this role, you will handle inbound and outbound calls, provide information about services, resolve customer issues, and ensure a high level of client satisfaction.Responsibilities:Answer incoming calls and respond to customer inquiries in a professional mannerProvide accurate information regarding services, billing, and account detailsDocument customer interactions and follow up on open issuesHandle complaints or escalations with patience and problem-solving skillsMaintain call center performance metrics including quality, efficiency, and call volumeCollaborate with supervisors and other departments to enhance service delivery