Customs Brokerage Agent

Job Description

• Ensure accurate and timely pre and post entry requirements from inception to delivery.
• Meet compliance at all times to regulations. This includes internal policies and procedures such asoperational Process Standards (OPS) and external government regulations or customer policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Oversight and execution on all customer standard operating procedures via the DLSOP.
• Work with the team on meeting KPI standards, as per department goals and metrics.

Support the departmentin the following areas:

• Dailyexecution of workflow and department metrics.
• Build and maintain strong relationships with customers and governmental Customs organizations.
• Timely completion of items on learning plan(s) and Personal development plan.

• Embrace and utilize productivity tools
• Be open to implementing new system changes and enhancements.
• Be involved and suggest system/process improvements.

• Consistently display andpromote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

• Meet company standards of 52 hours training per year, including as needed management/leadership training

Qualifications

• Bachelor degree or equivalent business qualifications.
• Professional oral and written communication skills in English and native language;
• Demonstratedexceptional customer service skills
• Organizational skills
• Needs analysis skills
• Problem solving skills
• Strong Microsoft Office skills (Word, Excel etc.);
• Must be able toefficiently and accurately type at minimum 40wpm.

Additional Information

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

Salary:

Relocation expenses/support is not offered for this position.

Customs Brokerage Supervisor, Brokerage Operations Manager