Vacancy caducado!
Position Summary :
This position is responsible for customer service and overseeing the daily operations (sales, customer service, merchandising and maintenance) of the showroom as well as filling in as a Sales Associate when needed.
This position is also responsible for the development, motivation and ongoing training of staff.
Essential Duties and Responsibilities :
Assists / Supervises Sales Associates on sales floor to ensure customer satisfaction
Follows and ensures staff adheres to company policies / procedures
Meets established regional sales standards by motivating sales staff
Conducts continuous development and training of associates including guidance and direction to staff
Gains / Provides knowledge of sales techniques, merchandise and packages through formal sales training, on the job trainings and / or meetings for continuous knowledge and improvement
Partners with various departments to ensure employee and showroom functionality
Recruits / Retains staff through interviews, maintaining a positive work environment, team building and team appreciation
Completes opening and closing procedures including handling damaged merchandise on floor, light cleaning, ensuring proper tag displays are with merchandise, and ensuring an appealing showroom appearance.
Protects company assets through sequencing orders, maintains accuracy with Inventory Issues on load slips and "take orders", and ensures an accurate inventory count by properly tagging merchandise
Ensures sales staff follows up with customer as necessary (including thank you cards and UOR reports)
Resolves customer inquiries and provides excellent customer service
Completes price overrides and Team Opportunities (TO) for sales associates
Completes truck preparation such as communication with buyers for needed merchandise, refreshes product and proper tags are created
Unloads / Loads vehicles without damaging merchandise, following safety guidelines and following load out procedures including scanning inventory, tagging inventory, cleaning, verify transfer merchandise is correct and ordering any missing or incomplete inventory
Ensures overall showroom appearance achieves a maintenance score of 85 or higher and maintains an office audit score of 80 or higher
Balances the cash drawer, completes deposits and prepares the cash reconciliation report according to guidelines
Follows office procedures (check acceptance, return / reselects and finance applications)
Completes various reports (COD, Take Report, Research / Correction Report, Petty Cash Report, and UOR)
Ensures office paperwork is accurate, neat and complete
Answers multi-line phones with professional telephone etiquette
Utilizes various computer programs to process payments and finance applications, answers delivery questions, and resolves customer inquiries
Communicates operating needs and issues to Store Management and Upper Management
Performs Sales Associate tasks during holidays and / or during peak business times
Performs other duties as required
Employment Standards :
Knowledge
Customer Service techniques
Computer skills and general office skills
Have a working knowledge of Microsoft Outlook
Merchandise knowledge including packages and regional sales standards
Education
High School Diploma / GED preferred
Experience
Must have 1-2 years of management experience (retail or furniture preferred) or college equivalent
Must have retail sales experience, Rooms To Go experience preferred
Must be 18 years of age or older
Essential Requirements
Excellent verbal and written communication skills with the ability to effectively communicate both verbally and written with customers, managers, and other associates
Excellent customer service skills preferred including handling difficult customers professionally and following up, as needed
Excellent leadership and team work, courteous and helpful with staff, contributes to a positive work environment
Excellent organizational skills preferred with ability to handle multiple priorities, meet demanding deadlines and adjust to sudden changes in workflow
Excellent analytical skills with the ability to resolve problems involving several variables, think outside the box, suggest corrective action, and resolve customer inquiries and issues
Good analytical and mathematical skills
Ability to keep customer and employee information in a confidential and private manner
Vacancy caducado!