Job Details

ID #12163244
Estado Alabama
Ciudad Huntsville / decatur
Tipo de trabajo Permanent
Salario USD $40000 - $45000 yr 40000 - 45000 yr
Fuente Data Systems Analysts Inc. (DSA)
Showed 2021-04-12
Fecha 2021-04-11
Fecha tope 2021-06-10
Categoría Apoyo técnico
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Help Desk Support Service

Alabama, Huntsville / decatur, 35808 Huntsville / decatur USA

Vacancy caducado!

Help Desk - Support Service Specialist Data Systems Analysts, Inc. (DSA) is seeking a customer focused Help Desk - Support Service Specialist to join our team in Huntsville, AL, to provide support to the Army and to begin an exciting career within DSA. The Help Desk - Support Service Specialist will provide solutions in response to inquiries for the Program Executive Office (PEO) Missile and Space (MS). PEO MS provides centralized management for Army Air and Missile Defense and Tactical Missile Programs as well as selected Army Space programs to meet Warfighter multi-domain and full spectrum operation requirements.The Help Desk - Support Service Specialist contractor shall respond to inquiries from computer users and assist in resolving IT problems. The contractor shall also diagnose computer hardware and software issues. Responsibilities will include, but are not limited to:

  • Serving as a technician for the implementation and maintenance of customer support
  • Responding to telephone calls and e-mail messages from customers with computer/software problems.
  • Diagnosing the nature of the problem and walking customers through the problem-solving steps.
  • Providing technical guidance in the utilization of computer hardware and software, including installation, operation, and troubleshooting.
  • Providing technical assistance support services, including receiving, logging, routing, resolving trouble calls, and follow-up reporting.
  • Employing technical assistance on computer equipment including desktops, laptops, portable computers, high-speed printers, scanners, plotters, printers, and other specialized computer equipment.
  • Assisting with reporting that includes metrics, such as number of calls, types of calls, resolution times, trend analysis, and other data that will assist the government in managing the Service Desk and assisting customers.
Position Requirements
  • Requires a Bachelor s Degree in Computer Science, Information Systems, or other closely related discipline or Possess an Associate's degree or Professional Certificate in Computer Science, Information Technology, or a related discipline, as well as three (3) years of relevant experience
  • Possess knowledge and experience with Department of Defense (DOD)/Army plans, policies, standards, and methods aimed at the acquisition and support of military programs and resources for Army systems
  • Experience leading technical discussions with internal and external customers.
Preferred
  • Experience supporting DoD technology environment
  • Experience with general IT security concepts, network security and software development practices/methodologies.
  • Relevant industry certifications including Comp Tia Sec+
Clearance Requirements
  • MUST HAVE AN ACTIVE DOD SECRET Clearance; this will be verified prior to interview. Therefore, only US Citizens can be considered for this position.
Founded in 1963, Data Systems Analysts, Inc. (DSA) has been providing Defense and Federal Government customers' business-driven Information Technology and consulting solutions and services for more than 50 years. DSA's people excel in helping our customers achieve sensitive, mission-critical business goals and objectives. DSA is a 100 percent employee-owned company: every employee has a stake in the success of our company and our customers.Our culture embracestraining and development opportunities that include leadership programs, employee networks, continued education, and much more. We recognize that building expertise in your profession benefits everyone, and our leadership training programs help employees better manage their projects, inspire coworkers and customers to action, and reinforceDSA's guiding principles since 1963.We also value the unique combination of skills, abilities, aspirations, and backgrounds of every individual our diversity makes us stronger. We are 100 percent employee-owned through an Employee Stock Ownership Plan (ESOP).DSAemployees receive customizable benefits that are highly competitive in each local market that include a Vanguard 401K. DSA provides equal employment opportunity for employees and applicants without regard to an individual's protected status; race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/childbirth or related condition, religion, creed, age, disability, genetic information, veteran status, or any other protected status. DSA will provide necessary reasonable accommodation to ensure that an individual with a disability who is not able to fully utilize DSA's online job application system is provided with equal opportunity to apply and be considered for all jobs. If you need an accommodation to complete the application process, please email HR @dsainc.com or call 1-877-422-4372. #dsa209

Vacancy caducado!

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