Systems Administrator IV

If interested in the position below, please send an updated copy of your resume to NO C2C Systems Administrator Summary Designs, implements and operations/maintains the site's or enterprise's server, storage, database, network, client, or communication infrastructure. Work is performed without appreciable direction. Exercised considerable latitude in determining objectives and approaches to assignment. Effects of decisions are long lasting and heavily influence the future course of the organization. Errors in judgment or failure to achieve results would result in the expenditure of large amounts of company resources. Essential Duties and Responsibilities may include the following. Other duties may be assigned.

• Administers the systems of one or more of the following IT Infrastructure areas:
• IT Client Infrastructure
  • E-Mail Environment - The position will be responsible for the administration and maintenance of the organization's email / messaging system(s). Works with the development, implementation, and optimization of messaging systems. Monitors server performance and mail routing. Creates user accounts and maintains security levels on databases. Provides second-level support and troubleshoots complex issues. Monitors existing messaging infrastructure and server usage, ensuring proper working order. Document internal policies or develop training for end-users.
  • Directory Services - The position will be responsible for enterprise directory services (primarily Microsoft Active Directory). This will include the maintenance, security, and administration.
  • Desktop Environment - The position will be responsible for the client desktop. This includes maintenance, security, and administration. The position will be responsible for hardware and operating system software on the desktop, the standard desktop image, the desktop build process and how new software is evaluated and installed. Improves desktop hardware and software processes and supports critical business strategies by managing the development, installation, vendor selection, maintenance and repair of desktop equipment.
• IT Server/Storage
  • Server - The position will be responsible for supporting the server environment. This will include security, administration and project and client needs. Technologies like virtualization are supported by this position. Installs new software releases and system upgrades, evaluates and installs patches, and resolves software related problems.
  • Storage - The position will be responsible for supporting enterprise data storage. This will include maintenance, security, and administration. Experienced with operating systems and Storage Area Networks (SAN) and backup solutions. Performs system backups and recovery.
  • Database - The position will be responsible for supporting database infrastructure and administration. This includes maintenance, security, and administration. It does not include application level activities associated with the database.
• IT Network
  • LAN - The position will be responsible for the Local Area Networks and associated equipment (e.g. routers and switches) and technologies (local wireless, extranet's, dmz's, etc) at each of the assigned Teledyne's facilities. This includes security, administration (configuration and setup), project and client needs.
  • WAN - The position will be responsible for the Wide Area Networks and associated equipment (e.g. routers and switches) and technologies (e.g. MPLS remote access, etc.). This will include security, administration (configuration and setup), project and client needs.
  • Security - The position will be responsible for working with the IT security team on network security matters to ensure corporate assets and information are protected from external threats.
• IT Communication Infrastructure
  • Voice - The position will be responsible for the enterprise voice environment, including the call control system, integrated solutions (e.g. E911, unified messaging, call center and attendant console) and hardware (e.g. session border controllers, IP phones and voice gateways) extended to over 50 of Teledyne's facilities globally. This includes the architecture, security, administration (setup, configuration and upgrade), project and client needs review, as well as the design, scheduling, and execution of migration of additional Teledyne facilities to the enterprise voice environment from legacy PBXs. This will also include interaction with the network team in the design and troubleshooting of LAN and WAN needs for voice.
  • Collaboration - The position will be responsible for on-premise SIP-based collaboration solutions plus associated equipment (e.g. servers, video gateways and video teleconferencing devices), and cloud-based collaboration solutions. This will include architecture, security, administration (setup, configuration and upgrade), project and client needs review. This will also include interaction with the network team in the design and troubleshooting of LAN and WAN needs for video.
• IT Infrastructure Policy, Process and Standards - The position will be responsible for implementing and maintaining solutions consistent with IT infrastructure policy, processes and associated standards. This includes asset management and license compliance from both a hardware and software perspective.
• Lifecycle Refresh - The position will help plan and execute the lifecycle refresh plan for assigned Teledyne locations.
• General Support - The position will have support responsibilities specific to the infrastructure problems level 1 and 2 support cannot address. Support will require troubleshooting malfunctions to resolve operational issues and restore services.
• Project Management - Plans and coordinates all aspects of internal information system-specific projects from initiation to delivery. Coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. Develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints.
• Daily availability to include evenings and weekends when necessary to reach goals and deadlines.

• This job has no supervisory responsibilities, but provides technical leadership and guidance to other Systems Administrators. This includes, but is not limited to training employees, planning, assigning, directing work and resolving technically related work problems. It also includes interaction with other technical teams and assisting in the management of vendor relationships.

• Analytical - Collects and researches data; uses intuition and experience to complement data.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; works well in group problem solving situations.
• Project Management - Communicates changes and progress.
• Technical Skills - Pursues training and development opportunities; strives to continuously build knowledge and skills.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Gives and welcomes feedback; supports everyone's efforts to succeed. Builds team relations.
• Leadership/Managing People - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. Comes to the forefront in case of crisis , and is able to think and act in creative ways in difficult situations. Holds team accountable. Ensures work responsibilities are covered when absent. Takes responsibility for subordinates' activities; Makes him/herself available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Fosters quality focus in others; Improves processes, products and services. Continually works to improve supervisory skills.
• Business Acumen - Understands business implications of decisions.
• Ethics - Treats people with respect; works with integrity and ethically; upholds organizational values.
• Organizational Support - Follows policies and procedures; supports organization's goals and values.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Motivation - Demonstrates persistence and overcomes obstacles.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently.
• Professionalism - Reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Quantity - Completes work in a timely manner; strives to increase productivity.
• Safety and Security - Observes safety and security procedures including using Personal Protective Equipment (PPE) as required and wearing company issued badge when on company property; Reports potentially unsafe conditions; Uses equipment and material properly.
• Adaptability - Adapts to changes in the work environment; able to deal with frequent change, delays, or unexpected events.
• Initiative - Seeks increased responsibilities; asks for and offers help when needed.
• Innovation - Generates suggestions for improving work.

• Advanced knowledge and in-depth experience with the following:
  • Server/Storage:
    • Windows Server O/S, MS Clustering, SharePoint/MS Project Server, etc
    • Server Infrastructure Technologies
    • Virtualization technologies and associated concepts.
    • AntiVirus software and strategies
    • Server troubleshooting and repair
    • Storage concepts and technologies
    • Remote Management Methodologies, Microsoft System Center & Operations Manager, and configuration management and monitoring system concepts
    • Server backup strategies, methodologies, and solutions
    • Citrix Xen App and Xen Desktop
    • Database Administration Strategies and Practices
  • Network
    • Thorough understanding of Internet technologies
    • Thorough understanding of Local and Wide Area Networking
    • Experience with Cisco switches, routers, LAN controllers and access points, IOS Software, Adaptive Security Appliances, Series Aggregation Services Routers
    • Network Management Systems
    • LAN/WAN links
    • Routing Protocols
    • Switching Technologies
    • MPLS, MPLS/VPN, MP-BGP
    • TCP/IP protocol suite
    • Application protocols
    • Network Security
    • Wireless Networking Technologies, Wireless LAN security
    • DHCP and DNS Architecture
    • Network Firewalls
  • Client
    • Microsoft Active Directory
    • Microsoft Exchange Server and Messaging Platforms - High Availability Models
    • Network Operating System Supporting Technologies
    • Desktop Operating Systems
    • Familiarity with desktop applications
    • Client-side virtualization technologies and associated concepts
    • End-Point Anti-Virus software and strategies
  • Voice/Collaboration
    • Voice over IP, including debugging
    • SIP Trunking, including debugging
    • Audio/Video Standards
    • E.164 Numbering
    • Cisco Unified Communications Manager
    • Cisco Unity Connection
    • Cisco Emergency Responder
    • Cisco Unified Contact Center Express
    • Cisco Unified Attendant Console Advanced
    • Cisco Expressways-C/E
    • Microsoft Unified Messaging
    • Microsoft Teams
    • Cloud-based conferencing
    • SynApps SA-Announce for paging
    • Cisco SBCs: Cisco Unified Border Element (CUBE)
    • Cisco SIP Phones
    • Cisco SIP Video Endpoints
    • Cisco Analog Voice Gateways
• Microsoft Office Suite (i.e., Outlook, Word, Access, Excel, PowerPoint, Project, Visio, etc.)
• Support ticketing systems, change control methodologies and their importance to ITIL best practices
• IT security concepts and best practices
• Extensive knowledge of industry trends and best practices in the area of IT infrastructure