Vacancy caducado!
Summit 7 is a people incubator. Summit 7'ers regularly speak at conferences, and architect environments for Inc 5000 or top Defense and Aerospace companies. They also write industry leading books. Summit 7 has a history of employing some of the leading Microsoft experts in knowledge management and security. Continuing this practice, the team is comprised today of rock star administrators, developers, and architects that are the guiding voices amongst tech forums and in the board rooms of our clients. Additionally, Summit 7 is in the serious business of protecting the US defense industrial base from cyber threats and helping them meet challenging security and regulatory compliance challenges.We do cool work here. Take it from Microsoft. Best of all, we do it in jeans and a t-shirt.
Description & ResponsibilitiesBasic Functions:- IT support relating to technical issues involving Microsoft s core business applications and operating systems.
- Monitoring and support of Azure Backups.
- Management of Exchange Online, SharePoint Online, Skype for Business, One Drive for Business, Cloud App Security, Intune, and AZURE AD.
- Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, Wi-Fi, and security.
- Basic remote access solution support: IPSEC & SSL VPN, Remote Desktop Services, etc.
- Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.
- Consistently documenting changes and updates to client environments
- Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
- Resolute dedication to unparalleled customer service.
- Fast turnaround of client requests.
- Ability to work in a team and communicate effectively.
- Ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
- Escalate service requests appropriately.
- Responsible for entering all time and expenses as they occur.
- Continuous education, expansion, and refinement of technical knowledge and credibility through industry standard certifications
- Interpret and discuss information with others and regularly provide advice and recommend actions involving complex issues.
- Demonstrate professional attitude with client over the phone, on-site and through emails to resolve all client requests/questions.
- Associates or bachelor s degree in Computer Science or MIS from a reputable institute or 2 years of IT or related experience, special preference for Service Desk/Desk Side support experience.
- Security+
- Network+
- 2+ years of progressive experience in the IT industry.
- Those authorized to work in the United States without sponsorship are encouraged to apply. with the ability to pass an extensive background check
- Windows 10 Administration
- ConnectWise & Kaseya Knowledge
- Office 365 Administration
- Windows Server 2008R2, 2012R2, 2016 Administration
- Virtualization Technologies: Primarily Microsoft & VMWare technologies configurations.
- Network Technologies such as TCP/IP, firewalls, SSL VPN appliances and IPSEC tunneling.
- Incredible customer service skills.
- Additional skills valued include Microsoft MCSE, VMWare VCP and/or Cisco CCNA.
- Ability to work independently and a strong desire for personal and professional development.
- Ability to identify and evaluate trends in industry best practice policies.
Vacancy caducado!