Vacancy caducado!
- Train and assist customers on proper installation practices, including the use of related services and products.
- Provide timely and professional technical and application support for all products and services. React with the appropriate level of urgency to issues that may adversely affect a project or customer.
- Maintain accountability and ownership of assigned issues and support tickets. Escalate unresolved incidents to development and IT teams per established procedures.
- Participates in testing and Quality Assurance/Quality Control of products; maintain QA reporting.
- Create and edit technical documentation, including training manuals, procedures, QA scripts and customer support materials. Help develop procedural/technical recommendations for improvement.
- Help manage and train 3rd party installation partners and/or Service Centers.
- Ability to Train-the-trainer/train self-installers/customers' mechanics on installation and wiring requirements.
- Occasionally act as a liaison between a customer, 3rd party partners.
- Estimated Travel 50% - 75%.
- Bachelor's degree in Technical discipline, Technicians Certification, or equivalent level of training/experience
- 3-5 years experience in technical support, software troubleshooting and/or experience in a technical customer service role
- Skilled in testing and installing software and hardware solutions, 12/24v installation practices a plus
- Skilled in testing (QA) of hardware/software and generating reports to track results
- Vehicle cable installation and routing experience
- Ability to multi-task and work with a cross-functional international team, including consultants, external partners, and off-shore development teams.
- Excellent time management and organizational skills with the ability to prioritize workload.
- Strong communication skills, both verbal and written, and interpersonal relations.
- Knowledge of commercial vehicle telematics (such as J1939 & ODBII).
Vacancy caducado!