Job Details

ID #11014223
Estado Alabama
Ciudad Dothan
Tipo de trabajo Permanent
Salario USD Based on Experience Based on Experience
Fuente Jobot
Showed 2021-03-13
Fecha 2021-03-12
Fecha tope 2021-05-11
Categoría Ingeniería de Internet
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Remote Field Engineer

Alabama, Dothan, 36301 Dothan USA

Vacancy caducado!

Computer Vision and Deep Learning Technologies!

This Jobot Job is hosted by: Tyler DannerAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.

A bit about us:

Creating Solutions for real world problems using Computer Vision and Deep Learning Technologies that make a significant impact to industry.

Why join us?

Work with us to develop a technology for the future of transportation.

Job Details

What You Will Be DoingThe Field Engineer provides technical assistance to both internal development teams and external customers on the use of our mobile system and application. The Field Engineer provides technical assistance, service, and training to customers as well as 3rd party partners and installers. Additionally, this role is responsible for the troubleshooting, researching, and developing solutions to a variety of complex problems and various technical issues involving our Artificial Intelligence software and hardware.

What You Will Bring
  • Train and assist customers on proper installation practices, including the use of related services and products.
  • Provide timely and professional technical and application support for all products and services. React with the appropriate level of urgency to issues that may adversely affect a project or customer.
  • Maintain accountability and ownership of assigned issues and support tickets. Escalate unresolved incidents to development and IT teams per established procedures.
  • Participates in testing and Quality Assurance/Quality Control of products; maintain QA reporting.
  • Create and edit technical documentation, including training manuals, procedures, QA scripts and customer support materials. Help develop procedural/technical recommendations for improvement.
  • Help manage and train 3rd party installation partners and/or Service Centers.
  • Ability to Train-the-trainer/train self-installers/customers' mechanics on installation and wiring requirements.
  • Occasionally act as a liaison between a customer, 3rd party partners.
  • Estimated Travel 50% - 75%.
Requirements
  • Bachelor's degree in Technical discipline, Technicians Certification, or equivalent level of training/experience
  • 3-5 years experience in technical support, software troubleshooting and/or experience in a technical customer service role
  • Skilled in testing and installing software and hardware solutions, 12/24v installation practices a plus
  • Skilled in testing (QA) of hardware/software and generating reports to track results
  • Vehicle cable installation and routing experience
  • Ability to multi-task and work with a cross-functional international team, including consultants, external partners, and off-shore development teams.
  • Excellent time management and organizational skills with the ability to prioritize workload.
  • Strong communication skills, both verbal and written, and interpersonal relations.
  • Knowledge of commercial vehicle telematics (such as J1939 & ODBII).

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

Vacancy caducado!

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