Senior Product Manager

The Senior Product Manager will drive the next phase of growth for Zen Planner, an established product within our portfolio of fitness and health club management solutions. This role requires a proven track record of scaling B2B products through a combination of product-led growth strategies and deep focus on customer experience. You will be responsible for evolving the product experience, accelerating time-to-value, and driving sustainable growth through strong customer retention and expansion.As the leader for your product line, you will develop and execute a comprehensive growth strategy that spans the entire customer journey - from initial discovery through long-term success. This includes optimizing the user experience, enhancing onboarding flows, and ensuring that all touchpoints are designed to drive both customer success and business growth.What will you do?Manage the business metrics of the product line (bookings, revenue, margin, gross retention), providing recommendations to improve the commercial performance of our products and ensure financial goals are metExtract maximum commercial value from the product line through packaging, pricing, and new feature developmentDrive highly effective customer experience as measured by NPS, understanding and improving the end-to-end customer journeyProvide ongoing market analysis and action plans by tracking the market and competitive dynamics for the product lineIdentify customer and market requirements through market analysis, win/loss calls, and voice-of-customer (VOC) interviewsDesign and drive the product roadmap and portfolio for both short- and long-term growth by collaborating with internal and external stakeholders, including customers, partners, ISVs, Marketing, Sales, and Customer SuccessOwn and optimize key activation metrics including time-to-value, activation rates, and product adoptionImplement in-product analytics and feedback loops to enhance user experiencePartner with UX Design to create intuitive self-service experiences that accelerate customer successPartner with Customer Success to identify opportunities for product-driven customer growthDrive product optimization initiatives while maintaining feature-rich functionality