Customer Service Officer

Job DescriptionWe are seeking a motivated and detail-oriented Customer Service Officer to join our team in Birmingham, AL. In this role, you will serve as the first point of contact for our clients and customers, providing professional support, resolving inquiries, and ensuring a seamless experience from start to finish. Your ability to communicate effectively and handle multiple tasks will be key to your success.ResponsibilitiesHandle inbound and outbound customer communications via phone and emailResolve customer inquiries efficiently and professionallyMaintain detailed and accurate records of interactions and transactionsCollaborate with internal departments to ensure customer satisfactionIdentify and report recurring issues to contribute to process improvementMaintain confidentiality and professionalism at all timesSupport team goals through proactive participation and input