Customer Service Officer

Job DescriptionWe are looking for a dedicated and professional Customer Service Officer to join our team in Birmingham, AL. In this role, you will be the first point of contact for our clients, providing prompt, courteous, and accurate assistance. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a genuine passion for helping others.ResponsibilitiesRespond to customer inquiries via phone, email, and ticketing systems in a timely and professional mannerResolve product or service issues by clarifying the customer’s concerns and identifying the best solutionDocument all customer interactions and maintain accurate service recordsEscalate unresolved issues to appropriate departments while ensuring follow-upMaintain up-to-date knowledge of company products, services, and policiesIdentify opportunities to improve customer satisfaction and support processesWork closely with team members to achieve departmental performance goals