Customer Service Assistant

Job DescriptionWe are seeking a detail-oriented and customer-focused Customer Service Assistant to join our team in Birmingham, AL. This role involves assisting customers with inquiries, providing accurate information, and ensuring high-quality service. The ideal candidate will have strong communication skills and the ability to handle customer interactions with professionalism and efficiency.ResponsibilitiesRespond to customer inquiries via phone and email, ensuring timely and accurate assistance.Provide information about products and services while maintaining a high standard of customer service.Resolve customer issues efficiently and escalate complex cases when necessary.Maintain records of customer interactions and transactions for accuracy and follow-up.Collaborate with internal teams to improve customer experience and service processes.Assist in administrative tasks related to customer support operations.