Job Description:
We are seeking a detail-oriented and customer-focused Client Service Associate to join our team. In this role, you will serve as the primary point of contact for our clients, ensuring their needs are met with professionalism, efficiency, and care. The ideal candidate will have strong communication skills, a problem-solving mindset, and the ability to build lasting client relationships.Responsibilities:Serve as the main liaison between clients and internal teams, addressing inquiries promptly.Manage client accounts, ensuring all deliverables are completed accurately and on time.Provide product/service information, guidance, and support to clients.Identify opportunities to improve client satisfaction and retention.Resolve issues and escalate complex cases when necessary.Maintain detailed records of client interactions and feedback.