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ResponsibilitiesUnder a minimal level of guidance and direction, provides customer service for multiple Paychex products. Ensures good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Proactively educates and informs clients, and initiates improvements based on client feedback. Has in-depth knowledge of at least one Paychex product. Solves complex problems; takes a new perspective on existing solutions. Acts as a resource for colleagues with less experience.Cultivates strong relationships with clients and internal and external partners to deliver quality service
Proactively identifies opportunities to enhance clients' service experience
Maintains an advanced working knowledge of multiple Paychex products, as well as industry policies and procedures
Identifies and implements opportunities for process improvements
Demonstrates advanced skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
Serves as a mentor for less experienced teammates
Documents all interactions and uses the information to improve service
QualificationsBachelor's Degree - Required
Paychex is committed to ensuring equal employment opportunities without regard to race, ethnicity, color, national origin, religion, creed, sex, pregnancy, veteran status, age, marital status, sexual preference, gender identity, disability, genetic information, or any other legally protected characteristic. We will make reasonable accommodations for individuals requiring them in accordance with applicable federal and state laws. To request an accommodation during the application process, please contact (585) 385-6666.