IT Technician II

Overview:

Join our IT team in this unique year-round opportunity!

Yellowstone National Park Lodges is home to 81 physical/virtual servers, 1122 active workstations, 193 Routers and Switches, 32TB Storage capacity, and too many printers to count! The IT & Computer Support department is responsible for overseeing and maintaining the computers and related equipment at each property in Yellowstone through site visits, as well as over the phone.

About the Position:

The IT Technician II provides direct support for the applications and hardware used throughout the property. Works directly with the Regional Director of IT and/or Director of IT on more sophisticated issues/projects and assists IT Technician I employees with areas that are more complex. Individuals are also responsible for computer operations tasks that need to be completed in the data center when assigned these responsibilities. This position is eligible for benefits including health-care, paid vacation, sick time, and 401k. This position does not come with company provided housing. Most employees secure housing in Gardiner, Emigrant, or Livingston, MT.

Perks

• Vacation, Holiday and Sick Leave

• Health, life and other insurance benefits

• 401k

• Free Employee Recreation Program (hiking, photography, camping, wildlife watching, and more!)

• Discounts in and around Yellowstone

Live. Work. Explore. Yellowstone National Park Is Naturally Different

At Yellowstone National Park Lodges, we are a welcoming community who work hard, share a passion for the environment, and enjoy creating memorable experiences for our guests. We are the primary concessionaire in Yellowstone National Park. As part of the Xanterra Travel Collection family, we embrace a “naturally different” lifestyle that allows you to live, work, and explore one of the most beautiful places on earth. We are a company based on values that reflect an environmental ethic and social conscience – for the long-term. Our business practices exemplify environmental stewardship, and a desire to protect and preserve our public lands.

Responsibilities:

• Responsible for oversight of computers and related peripheral equipment in the computer room and throughout the entire property including POS Hardware.

• Oversees maintenance of records and logs associated with computer processes.

• Coordinates training of new IT technicians where required.

• Helps to ensure integrity of programs, files and databases by overseeing other IT technicians in the use of utility programs, comprehensive backup procedures, documentation and logging maintenance.

• Can be assigned to act as the Technical Advisor on Duty in the absence of the Regional Director of IT and the Yellowstone Park IT Leadership.

• Participates in the on-call duty rotation for afterhours support.

• Assists other IT technicians with decisions on proper “corrective-action” procedures during problem situations.

• Works with software and hardware support personnel towards the resolution of problems.

• Install and maintain personal computers and software as requested.

• Works in conjunction with the Regional Director of IT and the Yellowstone Park IT Leadership to maintain and troubleshoot network systems.

• Assists the Regional Director of IT and Assistant Director of IT in the day-to-day operation of the computer facility.

• Assists the IT Manager/Director with the completion of all Audits and maintaining security standards.

• Develop and modify reports using a variety of report writer programs used throughout the property if deemed necessary by senior management.

• Assists with coverage of the helpdesk (if one exists at their property) when needed by the department.

• Position may be required to serve in an on-call capacity for after-hours/non-business hours support if it is determined this is needed by the Chief Information Officer or Regional/Property Controller or Regional Director of IT.

• Provide support and assistance to the Xanterra Incident Response Team as needed and requested.

• Other duties as assigned

Qualifications:

Essential Knowledge, Skills, and Abilities:

• Knowledge – Provides knowledge on Information Technology, Project Management and Administrative Responsibilities needed to successfully support the assigned location(s).

• Leadership – Serves as supportive leader for the department and the organization as a whole on areas concerning technologies and other spheres of influence.

• Analytical Skills – Demonstrates strong analytical skills including the ability to plan complex system-related projects.

• Technical Skills – Knowledge and experience with Microsoft Operating Systems and desktop software is required.

• Security Knowledge – Knowledge of IT security compliance requirements.

• Documentation Toolset Skills – Proficiency in Microsoft Office suite of products is required.

• Applications Experience – Experience with the following technologies or similar systems is preferred: Hospitality systems for hotels (Agilysys / Oracle OPERA), Lawson ERP, Raymark Retail Systems, and MICROS Symphony Food & Beverage Systems, FoodTrak Food & Beverage, PBX/Telephone Systems and TV/Cable Systems. In addition, knowledge of computer hardware also required.

Qualifications:

Must possess 3+ years of related IT experience, with demonstrated project management skills.

• Bachelor’s degree in Information Technology or Business Administration with a concentration in Information Technology, Hospitality Administration and/or Accounting

• Background in hospitality-based IT systems

• Microsoft Certified Systems Engineer (MCSE) certification

• Prior experience with Payment Card Industry compliance requirements is preferred

• Significant work experience can substitute for formal education.

• Must possess a valid driver’s license and have a clean driving record for the past 3 years.

Physical Requirements:

• While performing the duties of this position, standing, stooping and bending regularly is required, as well as the ability to lift up to 100 pounds.

• Vision abilities required by this position include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

• May be exposed to unusual temperature ranges (both cool and hot).

• The noise level in the work environment can be loud.

• Minimal travel outside the property may be required.

• Ability to drive long distances or be in a vehicle for long time periods due to slow traffic patterns within the park.

• Must be able to be on location or accessible via remote connectivity technology within a 30 minute time period in the event of an emergency.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.