Client Associate, Cashier

Job Description:

D.A. Davidson Companies is an independent, employee-owned company with a rich history spanning more than 80 years. We are dedicated to conducting our business in accordance with the highest standards of integrity and ethics, and delivering exceptional service to our clients and each other. We support a friendly, open and respectful culture, and encourage candid communication and productive engagement that make our companies and each of us better. Just as we work to improve our clients’ financial well-being, we also work to strengthen local communities—and giving back is one of our core values. You can learn more about our company culture and impact in our latest annual report.

We are currently seeking an exceptionally sharp, motivated and detail focused Client Associate, Cashier to support our Financial Advisors (FAs) and their clients. This is an outstanding career opportunity in the Financial Services Industry. This team-critical role is the first point of contact for our clients, guests and callers and requires superior attention to detail, the ability to juggle multiple requests, execute financial services cashiering and administrative duties, outstanding client service skills, and a high level of integrity and confidentiality with respect to client, FA, branch and company information.

Required Experience:

Primary Qualifications:

• May be required to successfully complete the (SIE) Securities Industry Essentials and FINRA General Securities Representative (Series 7) Exam and Uniform Securities State Law Exam (Series 66 [or Series 63/65]).
• Previous experience in an office setting required.

• High School diploma, GED or comparable work experience. Post-Secondary education preferred.

• Solid technology skills (Microsoft Word, Excel and Outlook).

• Excellent communication (written and verbal), problem solving and client service skills.

• Strong attention to detail and accuracy including the ability to perform semi-advanced math.

• Ability to manage multiple demands and competing priorities in a deadline-oriented environment.
• Ability to maintain regular, predictable attendance and to work overtime as needed.

Primary Duties:

• Provide exceptionally professional and courteous customer service supporting client satisfaction including effectively articulating certain requirements in a regulatory environment.
• Adherence to all Branch, Firm and Compliance policies, procedures, rules and regulations.
• Review, maintain and process account documents and information - Inform FA of important information and activities related to client accounts and transactions including suspicious activity.

• May assist FA with comprehensive financial plans for current and prospective clients.

• Assist FA in developing and implementing periodic client mailings, communications and events.

• Facilitate the transfer of client funds and/or securities and the issuance of checks upon request.
• Provide administrative support, including but not limited to phone, correspondence, appointments, filing and other projects as assigned by the FA and/or Branch Manager.

• Present a welcoming and professional attitude and courteous client service.

• Manage incoming calls and provide information as appropriate.

• Receive, sort and process incoming and outgoing mail and correspondence.

• Process stock certificates, check deposits.

• Issue and mail client checks with a high degree of accuracy.

• Follow AML and regulatory procedures.

• Maintain daily cashiering file according to established procedures.

• Other projects and duties as assigned

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

From: D.A. Davidson Companies