Office Support Specialist I

Description and Functions

GENERAL DESCRIPTION:

Under limited supervision this position performs a variety of agency specific office administration tasks. It serves as the initial contact person for the Gillette Vocational Rehabilitation office. This position assists counselors in the management of general agency information and case file information.

• Performs specialized tasks and coordinates general office functions such as budget, legal work, administrative, property management, travel arrangements, procurement, personnel, information systems or fiscal duties and provide training to staff.

• Accurately maintains agency files and records; inputs data into databases.

• Prepares reports; verifies computer systems, databases and coded data for accuracy.

• Provides customer service to customers, clients, and staff and acts as a resource and explains rules and procedures to co-workers, customers and/or clients.

• Greets, screens visitors, interviews customers/clients to evaluate and determine needs.

• Refers customers to appropriate supportive service agencies.

• Tracks information

• Evaluates information for accuracy.

• Schedules appointments for clients.

• Serves as a resource in explaining programs to customer's, vendors, employers, and agency partners.

• Processes payments to vendors.

• Supports Vocational Rehabilitation Counselor in maintaining and reviewing case files to determine action to be taken.

Qualifications

KNOWLEDGE:

• Knowledge of applicable federal, state and local laws, codes, regulations and policies, technical processes and procedures related to the department.

• Knowledge of the principles and procedures of financial record keeping and reporting, basic accounts payable and purchasing.

• Knowledge of techniques for providing a high level of customer service.

MINIMUM QUALIFICATIONS:

Education:

Associate's Degree (typically in Business)

Experience:

0-1 year of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant II

OR

Education & Experience Substitution:

2-4 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant II

Certificates, Licenses, Registrations:

None

Necessary Special Requirements

NOTES:

• FLSA: Non-exempt

• All new hires or rehires starting in a non-exempt position on or after January 1, 2018 are required to be paid hourly.

• Former State of Wyoming employees, who are rehired within 31 days from their previous employment, will be required to reimburse the State of Wyoming for all Vacation and Sick leave compensation received upon separation.

• The Wyoming Department of Workforce Services (DWS) uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.

• Successful applicant will be required to have a background check.

• For Veteran's preference consideration, supporting documentation must accompany your application.

Supplemental Information

053-Department of Workforce Services - Administration - Vocational Rehabilitation

Click here to view the State of Wyoming Classification and Pay Structure.

URL: http://agency.governmentjobs.com/wyoming/default.cfm

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.