Vacancy caducado!
RESPONSIBILITIES:
Demonstrate attention to detail and excellent customer service skills
Self-starter with the ability to perform with little or no supervision
Function collaboratively as part of a fast-paced, client-oriented team and be able to work with a variety of personalities
Monitor assigned service boards and tickets per defined procedures
Answer incoming phone calls from clients, vendors and other personnel
Create, triage and dispatch tickets in ConnectWise based on client request and team availability
Monitor team schedules within ConnectWise to maintain SLAs and ensure tickets are being worked in the order they are scheduled
Communicate with clients via phone, email, instant chat and ticket/ticket notes regarding ticket status, availability, schedule changes or as needed/requested
Review open tickets to ensure information is accurate and appropriate technical resource is assigned
Confirm and schedule onsite and firm appointments based on client request and team availability
Monitor phone queue to ensure appropriate coverage based on availability of team
Review tickets in completed status to ensure accuracy prior to ticket being closed
Send daily communication via email regarding team schedules
QUALIFICATIONS:
Associate degree in related field and/or three-years of equivalent work experience or equivalent combination of both required
Knowledge of email, internet, spreadsheet and word processing software preferred
There may be a requirement to work outside normal business hours
Ability to walk; use hands to finger, handle, or feel; reach with hands and arms; talk and hear.
Frequently required to sit for long periods of time.
NOT a remote position - required to be in Wausau office daily
Vacancy caducado!