Vacancy caducado!
Do you excel at producing detailed and structured work instructions for an electronics manufacturing or IT environment? MBX is looking for a Documentation Technician to join our Manufacturing Engineering team. The ideal candidate can confidently provide written guidance and technical advice, and work efficiently to meet deadlines in a face-paced environment.
In the documentation process, you will create and maintain the work instructions that are used internally by our manufacturing and warehouse teams for customers products and externally by our customers and third-party vendors. After a customers product launch, youll continue to support the manufacturing process and handle documentation updates throughout the product lifecycle. Success in this role is critical to keeping production running smoothly for our customers ever-evolving products, which contributes to MBX maintaining our 97% customer retention rate.
What youll do
MBX documentation technicians are exposed to a wide range of hardware and software products, system configurations, form factors, and various other technologies for some of the worlds largest and most successful technology developers, from streaming media to cybersecurity to video surveillance to flight simulation, and more.
Create and maintain technical work instructions for computer assembly as well as configuration and work instructions for system packaging
Provide technical advice and guidance to production and warehouse teams
Use call notes from the engineering team and/or previous generation platforms for product prototype documentation
Build prototype systems for customer testing and evaluation and establish build guidelines for that platform
Shoot and edit photography of system components and work instructions to be used for each step in the assembly process
Continue to support the manufacturing process after the initial product launch
Handle engineering change orders, update work instructions, and maintain automation scripts
Set up BIOS and firmware for integrated and add-in components
Set up platform automation for manufacturing, which may require writing or modifying existing Shell scripts
Set up production routes and time estimates for costing
What would make you a strong fit
2-3 years of technical writing experience in an IT or electronics manufacturing environment
Understanding of computer hardware, software, and operating systems
Experience with content or document management systems
Skills in photography, photo editing, and image manipulation software
Strong written and verbal communications skills, plus usability and organizational skills
Knowledge of HTML/CSS and Shell script; knowledge of Python is a plus
Knowledge of wiki environments
Troubleshooting skills in computer hardware and software
Proven ability to work both independently and in a team environment
Why youll love working at MBX
You will join a positive, fun and supportive atmosphere
You will work in a relaxed environment with a heavy emphasis on employee happiness
We have a history of promoting from within - you have opportunities to grow within the company
We crave knowledge and value ongoing learning and education
We are a driven, creative and energetic group
We invest substantially in technology and implement the best tools to foster innovation
You will get direct feedback on your work and know what a difference you are making
Your voice and opinions will matter
A little about us
Everything we do at MBX stems from our passion to help successful tech companies simplify the process of bringing their products to market on hardware. Youll find MBX-built products branded with our customers names around the world, in places like the White House, Disney World, and ESPN, to data centers around the globe streaming movies and shows to your phones, laptops, and TVs (but those names are a well-guarded secret).
We strive to hire bright, curious people with a fascination for technology to help us bring together every complex facet of delivering our customers hardware. Whether your forte is engineering, software development, manufacturing, or another role that supports the business, the common denominator is that we all put customers at the center of our universe. We hire diverse, yet like-minded, individuals who can share our passions and model our habits to exceeded customer expectations.
A little more about us (if you care to keep reading)
Our coming of age story is pretty unique. The company started in a four-wall storefront in 1995 in suburban Chicago selling computer components to consumers from a catalog. We were wildly successful, even winning awards because people liked doing business with us. From there we expanded into building complete computing systems, and we kept growing - and moving - and expanding, until finally in 2012, we landed in Libertyville, IL, in an 84,000 square foot facility only about a half hour east of where we started.
While we dont build computers for consumers anymore, two things havent changed: hardware still runs through our veins and people still like doing business with us. Today we work with some of the largest technology companies in the world who deploy hardware-based products in some way, shape, or form. We operate other locations, too: a manufacturing and logistics facility in the EU - MBX Netherlands, and a regional sales and engineering office in San Jose, CA, plus stocking, logistics, and support services around the globe.
Weve won around 20 awards within the last decade for the kinds of things that our customers and employees value most: operational excellence, impeccable quality, a great company culture, maintaining a top workplace, and providing a world-class customer experience.
Want to hear what our employees say? https://www.youtube.com/watch?v=SSSDEl74w98
MBX Systems is an Equal Opportunity Employer
Vacancy caducado!