Customer Account Representative

JOB REQUIREMENTS: Job Dimensions This position reports to the Customer

Service Manager for C&C, Bostik. This position is responsible for the

Sales Order Management process, customer satisfaction and support,

account reconciliation, and supporting the revenue stream of Bostik,

Inc. Key Activities Possesses knowledge of order management processes

and systems. Manage customer orders, manage customer expectations,

resolve crisis situations, work with Demand Management to satisfy

delivery dates, maintain master records, handle credits/debits/returns,

resolve residuals, recording complaints. Balancing customer needs within

the BU forecasting process and plant production in coordination with

Supply Chain. Knowledge of the SAP order process, inventory, and key

fields for expected results, Available To Promise (ATP), combined

settings for transportation, etc. Works with plant/Supply Chain for

product availability and marketing/sales on pricing. Attends Supply

Chain meetings. Records Complaints and correctly assigns to

investigating party, understands implications of issues and effectively

manages complaint process. Applies debit & credit adjustments based on

business guidelines and DSA authority. Proactively maintains an ongoing

relationship with selected customers and sales staff Receives,

acknowledges, and processes customer orders within 24 hours of receipt

Provides pricing, availability, and schedule information Suggests

additional/alternative products to meet customer needs Tracks order

activity, and alerts potential delivery problems. Expedites the delivery

of orders. Negotiates optimal mode of transportation through interaction

with Logistics. Resolve crisis situations during and after hours of

operation while not jeopardizing the customer relationships. Working

knowledge of SAP/ERP Master Data Responsibilities Accurate Order entry,

communication of issues as soon as possible. Monitor orders for on-time

delivery or proactively renegotiate delivery dates. Follow business

specific service rules. Clear communication of service commitments to

customers and with internal contacts (sales, DM, planning) on demand

changes and delays impacting service. Understanding of customer

financials (residuals, credits/debits, and overdue invoices), firm

knowledge of customer revenue and working capital targets as it relates

to this role. Provide consistent For full info follow application

link. Arkema Inc. provides equal employment opportunities (EEO) to all

employees and applicants for employment without regard to race, color,

religion, sex, national origin, age, disability or genetics. In addition

to federal law requirements, Arkema Inc. complies with applicable state

and local laws governing nondiscrimination in employment in every

location in which the company has facilities. This policy applies to all

terms and conditions of employment, including recruiting, hiring,

placement, promotion, termination, layoff, recall, transfer, leaves of

APPLICATION INSTRUCTIONS: Apply Online:

ipc.us/t/431B3FA6F1D049BD