Vacancy caducado!
Summary/ObjectiveThe Service Advisor sells and schedules needed service work in the service department. Promote and attain dealership standards for superior workmanship.Essential Functions
Schedules service appointments; obtains customer and vehicle data prior to arrival when possible
Greets customers promptly in a polite and friendly manner, conducts telephone transactions
Writes up customers' vehicle problems accurately and clearly on the repair order
Test drives the vehicle with customer as needed to confirm the problem
Refers to service history, inspect vehicle, and recommends additional need service
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications
Provides a complete and accurate written cost estimate for labor and parts and establishes a "promised time"
Obtains customer signature on repair order; provides customer with a copy
Establishes customers' method of payment; obtains credit approval if necessary
Notifies dispatcher of incoming work
Checks on progress of repair throughout the day; contacts customers regarding any changes in the estimated or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed
Reviews repair orders to ensure that work is completed and additional work and authorization is noted
Explains completed work and all charges to customer
Closes repair order as appropriate
Ensures that vehicles are parked in assigned areas and makes sure all vehicles are locked and keys are marked and securely stored
Implements a quality control process to eliminate comebacks
Handles telephone inquiries regarding appointments and work in progress
Keeps service department forms, menus, and pricing guides up-to-date
Supervises all cleaning and prepping of new and used vehicles
Prior to the start of a repair job, determines the correct part numbers on repair orders and helps the parts department pull and post the appropriate parts
Deals with customer complaints in a sensible manner by showing empathy and a pleasant attitude to demonstrate our commitment to excellent customer service and to increase customer satisfaction and loyalty
Sells supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle
Notifies customers promptly regarding any delays, changes, or additional work that is required
Documents all work performed
Maintains and wears all required safety and health personal protective equipment, including respirator, in the manner recommended by the equipment manufacturer and in accordance with company policies
Complies with all laws and regulations pertaining to working with hazardous materials; Reports any deviations to management immediately
Communicates with Supervisor if additional work is needed
Complies with all laws and regulations pertaining to paint, thinners, and other hazardous materials; reports any deviations to management immediately
Understands the terminology of the automobile business and keep abreast of technology changes
Follows all attendance and punctuality standards with adherences to timekeeping standards
Follows the Company Code of Business Ethics and Conduct
Understands and follows all work rules and procedures and follows lawful directions from Supervisors
Upholds the company's non-disclosure and confidentiality policies and agreements
Maintains a professional appearance and neat and orderly work area in accordance with company policy
Attends pertinent training on request
Attends company meetings as required
Other duties as assigned
Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without noticeEEO StatementThe Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.Req Number: 10451Type: Full-timeDealership: Lexus of MadisonLocation Address: 8000 Airport Road
Vacancy caducado!