Collections Specialist I

JOB REQUIREMENTS: Collections Specialist I (Spanish-Bilingual Required)

ID 2024-5654 Location : City Madison Category Collections FTE 1.0

Schedule Monday - Friday 8am-5:30pm plus occasional Saturdays from

9am-1pm Salary Grade 6 Min USD $19.13/Hr. Mid USD $23.37/Hr. Overview

UW Credit Union is hiring a Collections Specialist, internally known as

"Credit Solutions Specialist". If you are passionate about helping

people through life's struggles, this is the role for you. You, along

with the close-knit Credit Solutions team, will play a key role in

minimizing loss for UW Credit Union by working with members who have

fallen behind on payments, and creating realistic and achievable plans

to get their finances on track. At UW Credit Union, humanity counts

most. We're not here to judge. We understand that life happens. The

Credit Solutions Specialist's goal is to assess each member's

situation with compassion, empathy, and persistence, and craft a unique

solution to fit their needs. UW Credit Union's delinquency rate runs

below the industry average, thanks to our dedicated and skilled Credit

Solutions team. Why work for UW Credit Union? Join one of Wisconsin's

premier financial institutions, a National Top Workplace and multi-year

recipient of Madison Magazine's Best Places to Work, Wisconsin State

Journal's Top Workplaces, and Milwaukee Journal Sentinel's Top

Workplaces to receive: 21.5+ days annual paid time off (4+ weeks) 2

weeks paid caregiver leave 2.5 weeks paid new child parental leave 2

days paid volunteer time 11 paid holidays (includes your birthday!) 401k

company match of up to 5%, plus approximately 4% discretionary match

Variable bonus reward Competitive Medical, Dental and Vision plans,

including domestic partner eligibility Discounted bus pass and bublr/

BCycle membership Employee Assistance Program And more! Responsibilities

A Day in the life of a Credit Solutions Specialist Every day will be

different. Here is a snapshot: Review and collect on assigned delinquent

loans by gathering background data, documenting member conversations,

and ensuring required notifications are sent to members Analyze accounts

to determine next steps (i.e. account type, amount owed, credit score,

collateral value, etc.) Work as a team to meet specific department goals

for delinquency and net charge offs Provide excellent service to UW

Credit Union members through verbal and written inquiries regarding

general loan questions Correspond with attorneys regarding accounts that

have been sent out for legal Serve as a liaison for auto repossession

agency & agents Serve as an engaged member of the Collections Team by

taking ownership for and recommending change in operations to enhance

productivity and For full info follow application link. UW Credit

Union is proud to be an Equal Opportunity and Affirmative Action

Employer of Minorities, Protected Veterans, Women, and individuals with

Disabilities. APPLICATION INSTRUCTIONS: Apply Online:

ipc.us/t/364BE024C9044195