Vacancy caducado!
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Summary of Responsibilities
RESPONSIBLE FOR DRIVING THE CUSTOMER EXPERIENCE THROUGH PROACTIVE AND CUSTOMER FOCUSED BEHAVIORS AND ACTIONS.
ACTIVELY EVALUATES CUSTOMERS NEEDS BY LISTENING, PROVIDING SOLUTIONS AND MAKING RECOMMENDATIONS TO MAXIMIZE
CUSTOMER SATISFACTION AND EXCHANGE BRAND LOYALTY.
Performance Standard Agreement
Main Job Task
ACTIVELY COMMUNICATES/PROMOTES THE BENEFITS OF THE BRANDED
CREDIT CARD, EXCHANGE PROTECTION PLAN AND OTHER CORPORATE
PROGRAMS TO CUSTOMERS TO DRIVE SALES GROWTH AND INCREASE
CUSTOMER BRAND LOYALTY.
ASSURES COMPLIANCE WITH FIRE, SAFETY, SANITATION AND SECURITY
REGULATIONS, AS WELL AS ENSURING THE SECURITY OF FIXED ASSETS,
CASH AND INVENTORY. PRACTICES LOSS PREVENTION PROCEDURES
AND ALERTS SECURITY AND MANAGEMENT OF POTENTIAL PROBLEMS
THAT MAY INVOLVE FRAUD, WASTE AND ABUSE.
OPERATES A CASH REGISTER OR OTHER SALES RELATED EQUIPMENT
TO ENTER NEW ACCOUNTS, CONDUCT SALES, REFUNDS OR SIMILAR
TRANSACTIONS. VERIFIES AND ACCEPTS MULTIPLE TENDERS FOR
PAYMENT AND MAKES CHANGE WITH ACCURACY AND ZERO VARIANCE
TOLERANCE.
PERFORMS OTHER DUTIES AS ASSIGNED.
PROVIDES ASSISTANCE TO CUSTOMERS WITH COMPLETING PRICE
CHANGES, SPECIAL ORDERS, ONLINE ORDERS AND RAIN CHECKS. MAY
PROVIDE ASSISTANCE TO CUSTOMERS WITH MILITARY UNIFORM DRESS
REQUIREMENTS, INSIGNIA AND NEW ITEMS. WILL ASSIST WITH
DETERMINING MINOR ALTERATIONS AND SUBMISSION OF CERTIFICATION,
AS NEEDED.
PROVIDES HIGH LEVEL OF CUSTOMER SATISFACTION THROUGH
EXCELLENT SERVICE. GREETS EACH CUSTOMER UPON CONTACT AND/OR
LINE OF SIGHT, ASSESSES THEIR NEEDS, SUGGESTS ALTERNATIVE
OPTIONS AND PROVIDES RESOLUTION. KEEPS THEIR NEEDS FOREMOST
AND CREATES A WELCOMING ENVIRONMENT, ACTIVELY ENGAGES AND
BUILDS TRUST RELATIONSHIP WITH THE CUSTOMER IN ORDER TO
DELIVER A PERSONALIZED SHOPPING EXPERIENCE.
PROVIDES PRODUCT KNOWLEDGE THROUGH SUPERIOR SALES SKILLS
TO SERVE THE CUSTOMER IN ONE OR MORE SALES AREA, UTILIZES AND
ADHERES TO MERCHANDISE PRESENTATION STANDARDS INCLUDING BUT
NOT LIMITED TO ARRANGING SPACE ON SALES FLOOR, SETTING UP
PROMOTIONAL FIXTURES, DISPLAYING PROMOTIONAL MERCHANDISE
SIGNING, SIZING, CLEARANCE AND CLEANLINESS OF THE AREA
ASSIGNED.
Qualification Requirements
COMPLETION OF HIGH SCHOOL OR THE EQUIVALENT. RETAIL EXPERIENCE, DEMONSTRATED WILLINGNESS AND POTENTIAL FOR
ADDITIONAL RESPONSIBILITY.
Vacancy caducado!