Vacancy caducado!
In addition to your resume, please submit a brief cover letter explaining why you are interested in this position
If you are an energetic, customer-focused team-player with clear communication skills and positive attitude, we would love to meet you! We are looking for enthusiastic and upbeat individuals who have solid customer service experience and would enjoy working in a unique, fun and flexible environment.
We are an escape ROOM 5280 located in the heart of Seattle, one block from Space Needle. We believe in exceptional customer experience and strive for 100% customer satisfaction. We also believe that great work environment promotes better experience for everyone, which is why weve setup a great office and offer free employee parking.
Responsibilities:
Warmly interact with guests before and after the games to address their questions, requests, and resolve concerns;
Explain escape room rules, run through safety topics and set the stage for the experience;
Monitor guests during each game and provide timely and appropriate hints to help them be successful;
Think creatively, respond and adapt the game play if something unexpected happens or any complications arise;
Audit rooms to ensure set-up is complete for the next group to play, as well as reset the rooms after players are done;
Maintain clean facility to ensure quality guest experience;
Inspect game equipment regularly to ensure its in excellent working condition;
Create social media content during down time;
Miscellaneous office tasks to keep things running efficiently;
Skills & Requirements:
Must be comfortable speaking in front of large groups of people enthusiastically to get them excited about their experience;
Excellent interpersonal and customer service skills. You will be constantly engaging with customers and must enjoy that engagement!
High attention to detail (rooms must be monitored closely and reset 100% correctly every time);
Improvisational skills needed, as different customers will ask for a wide variety of help;
Ability to multi-task in high-pace environment, while maintaining professionalism and positive attitude;
1+ years of customer service experience;
High School diploma equivalent or higher;
Evenings and weekend availability is a must;
Must have reliable source of transportation, especially when working late nights.
In addition to regularly scheduled hours/days, you will be assigned 1 on-call day, during which you could have only 2-hour notice for newly booked game. Therefore, we need candidates who are reliable and committed to show up on-time for scheduled games.
Benefits:
Incredibly FUN environment, great team and happy customers!
Flexible work schedule;
Free parking in downtown Seattle;
Cool work office with coffee/tea provided during work hours;
Bonus system based on personal performance;
Pay & Hours:
$15.00-$17.00 per hour
A hiring bonus will be given after 90 working days of satisfactory performance
20-30 hours/week
Vacancy caducado!