Vacancy caducado!
Summary: Deposit Support I provides effective operational services by performing the following deposit servicing functions within the department: Input, research, maintenance, verification, Branch\Customer telephone support, balancing\reconciling and problem solving.
Essential Functions:
Maintain an average of 100 client and branch support calls per month over a 12 month period utilizing Contact Center platform for documentation.
Deposit Control Balancing reconciliation, research, and resolution of all deposit accounts to the general ledger
Account Reconciliation/Balancing of discrepancies for Bank Control accounts
Process daily charge back checks for returned deposited items within acceptable timeframes based upon return codes, according to customer requests and in adherence to Reg CC
IRS Interest Reporting for Bonds Redeemed and interest earned on Deposit Accounts to ensure all year-end tax reporting is accurate.
Perform transfer setups received from branches using IBS Insight CIS / Deposit and IFMS systems and review to ensure requests received will function appropriately
Complete Safe Deposit Box setup and maintenance requests received from branches for verifying boxes are set-up appropriately and ensuring correct payments and key deposits were collected or disbursed.
Verification of New Accounts report - review all new accounts opened to ensure all settings meet bank standards and complete additional maintenance as needed.
Verify and perform all online dollar transactions from branch requests to ensure appropriate general ledger offsets and ensure requests meet bank standards.
Review daily Excessive Withdrawal Letters to core report for accuracy of reporting and distribution of information to retail management and risk management to ensure action is taken to meet banks Regulation D policy requirements.
Support retail staff by assisting clients with EFT inquires and maintenance for Visa debit cards and entering disputes in to Centrix program.
Additional Responsibilities:
Participate in achieving critical and interim goals to meet service level agreement and budget.
Work in collaboration with branch personnel to research and resolve issues.
Help minimize costs associated with supplies, equipment, staffing and other expense
Actively participate and contribute in team and department meetings to disseminate information and acceptance of new procedures.
Fosters team approach and promotes professional relationships within Deposit Support and other departments within the bank.
Monitoring and reviewing FIS Bulletins essential to job functions.
Upon completion of cross training, each employee is required to complete a thorough review of all written procedures related to the task and make notes to review with management before they are considered proficient in the task.
Performs related duties as assigned.
Required Education, Experience, and Skills:
High School Diploma or GED.
2 to 3 years customer service and clerical experience in a banking or financial services industry. Equivalent combinations of education and experience may be considered.
Thorough understanding of deposit operations, deposit account histories and the function of on-line activity and corrections.
Demonstrate ability to balance a cash drawer or experience reconciling accounts.
Ability to effectively prioritize work projects and meet deadlines.
Must have the ability to work with speed and accuracy.
Working knowledge and experience with personal computers (Microsoft Word, Excel and Email), and ability to operate other standard office equipment such as a typewriter and 10 key calculator/adding machine.
Ability to navigate, inquire and perform maintenance using FIS applications.
Strong interpersonal and customer service skills to represent the Bank in a positive manner dealing with customers, bank employees and team members.
Previous work experience requiring good judgement, problem solving and organizational skills.
Ability to work independently and take initiative.
Ability to function efficiently and effectively under pressure while maintaining a professional demeanor.
Self-motivated and be flexible/adaptable to change.
Physical Requirements:
Ability to communicate effectively on the telephone, hearing and speaking clearly.
Ability to sit at a work station for long periods of time.
Occasionally must stand and move around the office.
Ability to lift up to 20 lbs.
Vacancy caducado!