Vacancy caducado!
Member Connection Specialist: Tri-Cities
We are now accepting resumes for a Member Connection Specialist to join our Contact Center Team! This individual will be responsible for general handling of account and loan inquiries, book values and loan status questions. The Member Connection Specialist will be expected to deliver superior customer service while handling a high volume of calls, electronic chat conversations, and daily tasks.
Skills and Expectations:
Excellent Multi tasking skills
Excellent written and verbal skills
Must be comfortable with 80% of day spent on phones, with minimal 'face to face' contact
Answering 'back to back' calls with consistent exceptional service
Comfortable Navigating through multiple systems
Capability of Deescalating adverse member situation
Receptive to frequent coaching on call recording
Must be able to handle multiple channels of communication at a high level, I.E. Calls, chats, emails, member
inbox, Fax
Must be comfortable making informed decisions and exceptions to strengthen the member relationship while
protecting the credit union
Requirements:
Must be able to work between the hours of 8:30AM to 6:30PM
Highschool Diploma or equivalent required
Banking and/or Call Center experience is preferred.
Bilingual/Spanish Speaking preferred
Please submit your resume to www.hapo.org
HAPO is an EOE and offers a comprehensive benefit package
Vacancy caducado!