Job Details

ID #2853294
Estado Washington
Ciudad Kennewick-pasco-richland
Full-time
Salario USD TBD TBD
Fuente Washington
Showed 2019-11-13
Fecha 2019-11-12
Fecha tope 2020-01-11
Categoría Servicio al cliente
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Member Connection Specialist (Richland)

Washington, Kennewick-pasco-richland 00000 Kennewick-pasco-richland USA

Vacancy caducado!

Member Connection Specialist: Tri-Cities

We are now accepting resumes for a Member Connection Specialist to join our Contact Center Team! This individual will be responsible for general handling of account and loan inquiries, book values and loan status questions. The Member Connection Specialist will be expected to deliver superior customer service while handling a high volume of calls, electronic chat conversations, and daily tasks.

Skills and Expectations:

Excellent Multi tasking skills

Excellent written and verbal skills

Must be comfortable with 80% of day spent on phones, with minimal 'face to face' contact

Answering 'back to back' calls with consistent exceptional service

Comfortable Navigating through multiple systems

Capability of Deescalating adverse member situation

Receptive to frequent coaching on call recording

Must be able to handle multiple channels of communication at a high level, I.E. Calls, chats, emails, member

inbox, Fax

Must be comfortable making informed decisions and exceptions to strengthen the member relationship while

protecting the credit union

Requirements:

Must be able to work between the hours of 8:30AM to 6:30PM

Highschool Diploma or equivalent required

Banking and/or Call Center experience is preferred.

Bilingual/Spanish Speaking preferred

Please submit your resume to www.hapo.org

HAPO is an EOE and offers a comprehensive benefit package

Vacancy caducado!

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