Job Details

ID #3930772
Estado Washington
Ciudad Bellingham
Full-time
Salario USD TBD TBD
Fuente Washington
Showed 2020-05-20
Fecha 2020-05-14
Fecha tope 2020-07-13
Categoría Apoyo técnico
Crear un currículum vítae

IT Help Desk Technician (Mount Vernon)

Washington, Bellingham 00000 Bellingham USA

Vacancy caducado!

The IT Help Desk Technician will assist the IT Manager in all Tier 1 support needed for the agency at all locations. The position will assist with updating phone systems, email distribution lists, minor physical troubleshooting, updating and installing software, software compatibility troubleshooting and other duties as needed.

JOB DUTIES and RESPONSIBILITIES INCLUDE:

1. Serve as the first point of contact for users seeking technical assistance over the phone or email.

2. Perform remote troubleshooting through diagnostic techniques and pertinent questions.

3. Determine the best solution based on the issue and details provided by users.

4. Respond to all internal helpdesk requests quickly and effectively drive open tickets to completion.

5. Walk users through problem solving processes.

6. Communicate feedback, suggestions or unresolved issues to the IT Manager for troubleshooting.

7. Documentation of events, issues, problems and solutions.

8. Install, test, and configure new workstations, peripheral equipment, and software, as directed by the IT Manager.

9. Perform workstation hardware and software upgrades as directed by the IT Manager.

10. Assist with all tasks of onboarding new users.

11. Identify and suggest possible improvements on procedures.

12. Provide coverage and back up as needed in the absence of IT Manager.

13. Other related duties as assigned by management.

QUALIFICATIONS INCLUDE:

Education & Experience

Degree or Certification related to Information Technology preferred

1-2 years of direct work-related experience.

(Or a combination of education and experience providing the knowledge, skills, and abilities to successfully perform the work)

License(s) & Certification(s)

Must have valid driver license and auto liability insurance if personal vehicle is used for work-related travel.

Microsoft and other professional certifications preferred, but not required

Skills and Abilities

Ability to maintain confidentiality of sensitive information

Familiar with operations and maintenance of photocopiers, scanners, faxes, printers, projectors and phones

Strong verbal and written communication skills and the ability to deal effectively and diplomatically with staff, peers, and management.

Excellent customer service skills.

Strong organization, attention to detail, solid follow-through, and time management skills with ability to multi-task and prioritize tasks

Proficient in Microsoft Office Suite applications, including Excel, Word, Access, PowerPoint, Publisher and Outlook programs.

Creative problem-solving skills essential

Working knowledge of standard office procedures and technologies (phone, computer, printer, photocopier, scanner, fax machine) is needed.

Demonstrated ability to work harmoniously with people from varied cultural, socioeconomic, educational and experiential backgrounds.

Must be able to flex hours, if needed

COMPENSATION AND BENEFITS:

$17.49 - $21.87 per hour (DOE)

Benefits include:

Medical & Dental Insurance including Rx and Vision

Life Insurance and AD&D coverage

SIMPLE IRA Retirement Plan (3% Employer Match)

Employee Assistance Program

Voluntary supplemental Cafeteria 125 Plan

Paid Sick and Vacation Leave

12 Holidays per year (+2 Personal Holidays per Year)

Health club discounts

(Community Action reserves right to modify, amend, or terminate any benefit at any time for any reason.)

TO APPLY:

Qualified candidates are encouraged to apply by providing ALL items requested. Please submit the following:

(1) Community Action Application (2) Resume (3) Letter of Interest.

You can find all job announcements and apply online on our website.

Community Action of Skagit County reserves the right to extend application deadlines and to modify the selection schedule without notice, to form eligibility lists for, or make appointments to, other positions with similar employment requirements. Community Action of Skagit County is an Equal Opportunity Employer. Should you require accommodation in the application process, please contact our HR Department.

Vacancy caducado!

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