Job Details

ID #4024740
Estado Virginia
Ciudad Vienna
Full-time
Salario USD TBD TBD
Fuente eGlobalTech
Showed 2020-05-28
Fecha 2020-05-29
Fecha tope 2020-07-28
Categoría Etcétera
Crear un currículum vítae

ServiceNow SME

Virginia, Vienna 00000 Vienna USA

Vacancy caducado!

Exciting opportunity to join our EGlobalTech team supporting a Department of Homeland Security (DHS) Component in Washington, DC. This program is responsible for maintaining an enterprise-wide IT investment management framework that ensures IT investments are aligned with the DHS mission. EGT is looking for an individual that will provide technical expertise to support implementation of ServiceNow as an enterprise Platform as a Service (PaaS) that will establish an integrated ServiceNow architectural solution to improve management of client services and business processes. This exciting role offers excellent compensation, career growth potential, and a Total Rewards Package that includes 20 days PTO, paid holidays and corporate events, continuing education and certification reimbursements, Employee Stock Purchase Plans through Tetra Tech, 401K, and more!

Provide subject matter expertise for ServiceNow and ITIL, recommending and designing solutions to be implemented on the ServiceNow platform, including instantiation of new modules as well as helping improve and streamline existing capabilities and applications.

Provide subject matter expertise to advise where out of the box functionality can achieve a desired outcome instead of resorting to customization to meet business needs.

Provide technical support for automating business process workflows and dashboards using ServiceNow.

Provide technical support for implementation of a ServiceNow architecture.

Serve as ServiceNow platform subject matter expert.

Collaborate with a dispersed group of Business and Technical SMEs in a fast-paced environment.

Participate in and provide ServiceNow platform expertise for internal projects.

Provide process and technical solution options, risks and impacts.

Correlate client strategies to functional/product roadmaps and releases.

Provide technical advice to upgrade strategies, release schedules and integration designs.

Support activities to configure core ITSM, ITBM, ITOC, HR & PPM modules to support client needs.

Provide technical support to Design, Develop, Test and Deploy ServiceNow form & portal customizations, business rules, client scripts, UI policies, custom apps, integrations, notifications and workflows.

Support establishing standards and governance controls for platform developers.

Support use of ServiceNow system across development, test, and production environments.

Define technical solutions aligned with our client’s business problems at an architectural and design level of detail.

Communicates technical problems and solutions to both technical and non-technical audiences.

Provides IT subject matter expertise through a broad range of management consulting activities to help our clients maximize value from their IT investments and maintain security controls.

Bachelor’s Degree in information Technology, Engineering or related field from an accredited college or university

At least 5+ years of experience in IT Service Management (ITSM) processes development, integration, and implementation and operation

At least 2+years of experience serving as ServiceNow Technical Resource on a large-scale implementation

Experience with ServiceNow or ITSM tool configuration and custom Development

Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture

Ability to define ServiceNow solution that optimizes architecture activities across agency needs, business constraints and existing technology

Experience using ServiceNow tools to implement ITSM process to include service request management, incident management, change management, release management, problem management, knowledge management, asset management, event management, service mapping, discovery capability, service level management, service catalog management, CMDB administration, and reporting and performance analytics

Experience using ServiceNow tools to implement IT dashboards and automated process workflows

Demonstrated strong written and oral communication skills, and be proficient in Microsoft Office suite of products

This position requires a badge and/or clearance that requires an extensive background and credit check

Current Secret security clearance

Master’s Degree in Information Technology, Systems Engineering or related field from an accredited college or university

Experience with DHS SELC methodologies including Agile or Scrum

ServiceNow Certified Implementation Specialist

ServiceNow Certified Application Developer,

ServiceNow Certified System Administration Advanced

ITIL v3 Certification

Founded in 2004, EGlobalTech (EGT) is a leading management and IT consulting firm in the Washington, D.C. metropolitan area. Our focus is to provide the public sector with innovative solutions, leveraging cutting-edge tools and methodologies to meet the Government’s most pressing business needs. To achieve this objective, our core practice areas – strategy, IT solutions development, cyber security, and cloud computing – are integrated to provide clients with comprehensive end-to-end results. This integration enables our highly motivated teams to thrive in a culture that encourages out-of-the-box thinking, collaboration and an environment where you can excel. For more information, please visit our website at www.eglobaltech.comEqual Employment Opportunity:As a condition of employment with EGlobalTech, any successful job applicant will be required to successfully complete a background investigation, which may also include a pre-employment drug screen and/or a credit check for positions in some areas of our business. eGlobalTech is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, age, status as a protected veteran, sexual orientation, gender identity, or status as a qualified individual with a disability. EGlobalTech participates in the E-Verify program. EEO is the law. Active Security Clearance Required: Secret Clearance External Company URL: http://eglobaltech.com/

Vacancy caducado!

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