Vacancy caducado!
Customer Service Representative
Job Description:
Our client, located in Roanoke, VA, is seeking a Customer Service Representative to join their team! The Customer Service Representative provides superior call center customer service based in the Customer Support Center. These positions will work on a contract to hire basis offering opportunity for full time hire and future growth. Positions will work Mon-Fri 1st shift however flexibility to work overtime and potential Saturdays is required. Pay rates will be $12-12.50/hr however opportunity for advancement and pay increases within the first year of employment.
Responsibilities:
Responsible for supporting Customers Team members and field sales teams through multiple support channels. (Incoming and outgoing calls, CHATs, Social Media & Email)
Deliver 100% customer satisfaction both over the phone and over email
Resolve 80% of all contacts on first touch
Answer 80% or more of calls within 60 seconds
Maintain a QA average of 85 or better
Maintain Ticket integrity and resolution within 24-48 Hours
No more than 5% of all calls are abandoned
Ability to write memorandums using original or innovative techniques or style that effectively communicate issues, document procedures, outline plan of actions and detail results
Computer savvy, ability to navigate multiple systems as well as internet
Education Requirements:
High School diploma or equivalent is required
Associates Degree or BS preferred
Desired Background/Skills:
1+ year of call center experience is preferred
Qualifications:
2+ years of Customer Service Experience Required (preferably in call center setting)
Must be self-motivated and take initiative, works well under pressure
Must possess good written and verbal skills
Must demonstrate the ability to meet deadlines through good organization and follow up
Ability to read and interpret documents such as safety rules, policies and procedures automotive manuals and vehicle schematics
Ability to respond effectively to inquiries from store operations or other functional areas
Must have excellent computer skills including ability to navigate multiple databases simultaneously while accurate recording information
Working knowledge of all automotive applications and system a PLUS but not required
Must be punctual and have reliable transportation available
Please email resume to email below -
Vacancy caducado!