Vacancy caducado!
West Creek 8 (12080), United States of America, Richmond, VirginiaAt Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.Digital Process ManagerCapital One’s Digital Messaging Delivery team is searching for a proactive, bright, organized, and enthusiastic individual to join our team. As a Process Manager, you will work with smart and passionate people to deliver results that have an impact to improve the customer experience.We are seeking a dedicated, disciplined, driven professional who excels in a team environment with excellent communication and collaboration skills; essential for interacting and communicating with our Line of Business, Product and Tech teams at all levels across the company to manage, inform and influence outcomes. This individual will have a proven track record of bringing analytical insights to bear and the ability to quickly put structure in place to manage operations in a dynamic, complex environment. Strong communication skills, attention to detail, and the ability to adapt to an ever-changing agile environment are essential to succeeding in this role.A successful candidate will be able to:
Design, develop, and manage processes in a complex dynamic environment, revising needs to meet changing requirements
Leverage problem solving and influencing skills to ensure products and processes deliver on business intent
Collaborate cross-functionally with stakeholders to provide strategic and tactical thought partnership to effectively drive process improvements and operational stability
Ensure processes are documented appropriately to mitigate risk and to be delivered on time
Build relationships with key stakeholders to ensure delivery of commitments
Effectively identify and solve problems independently in a constantly changing environment
Responsibilities:
Develop and manage an effective continuous improvement and defect resolution process for our Digital Messaging platform and products
Partner with internal stakeholders and functional performers to capture, track and drive resolution of defects and enhancements
Analyze, identify, and track issues across multiple products and teams
Facilitate data updates and communicate impacts to key performers and stakeholders
Provide subject matter expertise on messaging platform and processes when representing Digital to effectively advise stakeholders
Manage program communications, leveraging central repository for archival of artifacts
Coordinate and conduct data validations of end-to-end processing outcomes
Provide messaging deliverability support to ensure our messages are effectively delivered to customers
Basic Qualifications:
Bachelor’s Degree or military experience
At least 3 years of experience in Process or Project Management
Preferred Qualifications:
5+ years experience in Process Management
4+ years experience in Microsoft Excel and Microsoft PowerPoint
At this time, Capital one will not spon sor a new applicant for employment authorization for this position.
Vacancy caducado!