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PLUMBING MANAGER
POSITION OVERVIEW
The Plumbing Manager provides leadership, schedules, coordination, supervision and oversight of the performance of personnel. The Manager often acts as a client interface and problem solver. As a manager, you will exercise responsibility for developing and managing business operations that increase sales, profitability, market share, and customer and employee satisfaction. This is an opportunity to lead a team of great people toward great results. We are looking for a customer focused professional to help shape the future of our company.
LEADERSHIP AND SUPERVISION:
Responsible for achieving sales revenue goals. Achievement of sales is a primary objective
Ensure new team members are oriented to the expectations of the Company
Assess the competency and capability of personnel providing coaching and training
Evaluate the capability and results ensuring that personnel meet quality workmanship standards and expectations
Set and maintain work standards
Maintain a record of achieving a high-level of customer satisfaction
Promote, support and facilitate teamwork and foster a positive environment building morale
CUSTOMER SERVICE:
Recognizes adverse customer service reactions and addresses them to eliminate repercussions
Consistently goes beyond basic service expectations to help customers with solutions
The prioritization, timely accomplishment and meeting of deadlines leading to exceeding expectations with identified customer needs
Maintains constant vigilance in evaluating, determining and assessing customer needs
PLANNING AND SCHEDULING:
Identify needs and deficiencies in the planning/scheduling and communication translating work requirements into a prioritized plan for individual tasks and assignments
Review and adjust specific workplace activities and schedules to meet customer needs
Work with personnel to overcome work challenges
Report on workforce production, work progress and revenue generation
Complete required statistical reports
Oversee time keeping and time cards, including recording late starts/early starts
Recommend personnel transfers, actions and promotions
REQUIREMENTS:
Extensive experience in the plumbing trade with a license highly desirable
Prior experience supervising employees preferred
Excellent computer skills needed including Microsoft Office
Demonstrated success in driving revenue/targeted quotas attainment
Outstanding leadership skills are necessary
Demonstrated professional interpersonal relationship skills
Solid management, customer service and leadership skills
Demonstrated strong problem solving skills and decision-making
Demonstrated skills showing initiative, personal responsibility and accountability
Team builder who contributes and works with others accomplishing results
Michael and Son Services, Inc. is the premier, multi-state provider of Electrical, Plumbing, HVAC, Handyman, and Home Remodeling/Improvement Services. Our Company provides an excellent work environment and is passionate in its dedication to achievement. We place an enormous value on the welfare and commitment of our employees as well as the superior level of service they provide to our customers. Michael and Son Services, Inc. has a comprehensive benefits packet, including a 401(k) company match, health insurance, paid time off, and many more.
Vacancy caducado!