Parking Services Officer

DetailsOpen Date 09/03/2019Requisition Number PRN09906NJob Title Parking Services OfficerWorking Title Parking Services OfficerJob Grade BFLSA Code NonexemptPatient Sensitive Job Code?Type Non Benefited Staff / StudentTemporary? NoStandard Hours per Week 19Full Time or Part Time? Part TimeShift VariableWork Schedule SummaryMorning shift: 8:00am-12:00pmORAfternoon shift: 12:00pm-4:00pmOREvening shift: 4:00pm-8:00pmIs this a work study job? NoVP Area PresidentDepartment 00450 - Commuter Services - OperationsLocation CampusCity Salt Lake City, UTType of Recruitment External PostingPay Rate Range $14.00/hClose Date 12/03/2019Job SummaryProvides excellent customer service to the University of Utah community and visitors by ensuring parking accommodations are monitored and patrolled on a regular basis for parking infractions in order to keep parking areas accessible to authorized permit holders and special-use patrons.ResponsibilitiesPatrols parking lots by License Plate Recognition-equipped vehicle and/or issued bicycle, which involves checking for valid permits and issuing citations for parking violations. Assists in providing motorist services to the University community and the public such as directing individuals to available parking and specific buildings/departments on campus, assisting visitors and registered users of the campus parking system in understanding regulations and the availability of parking in all areas of the campus, and jump-starting vehicles. Processes copies of issued citations and completes forms related to work performed during shift. Directs traffic in parking lots during special events such as football, basketball, entertainment events, theatrical productions, or University wide events (commencement). Impounds vehicles parked in tow-away zones or that involve excessive citations in accordance with departmental procedures. Testifies in court involving contested citations as requested by the Attorney General’s office. May set up, take down, maintain and inventory all equipment needed for special event parking. May collect revenue from day pass machines and meters. May perform preventive maintenance on parking lot equipment and order new equipment as needed. May be required to perform dispatching work. May be required to perform Appeals Office duties.Minimum QualificationsTwo years related parking enforcement experience, or equivalency; a valid Utah’s Driver’s License; and demonstrated human relation and effective communication skills required. Must be able to pass a background review.PreferencesTwo years related parking enforcement experience, or equivalency; Demonstrated human relation and effective communication skills required. Must be able to pass a background review. Demonstrated computer experience including word processing and spreadsheet skills are a plus. Ability to evaluate and resolve parking issues and payment options for customer’s impounded vehicles. Good judgment and honesty a must when collecting payments for unpaid tickets in the field. Must be able to handle high stress and crisis situations and have a commitment to provide excellent customer service. Must be able to lawfully operate a motor vehicle. Must be able to ride a mountain bike.Special Instructions SummaryAdditional InformationThe University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to applicants, consistent with University policy and Utah state law. To inquire about this posting, email: “[email protected]” or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/ TDD ), email: “[email protected]” .The University is a participating employer with Utah Retirement Systems (“URS”). Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.This position may require the successful completion of a criminal background check and/or drug screen.The University is a participating employer with Utah Retirement Systems (“URS”). Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.This position may require the successful completion of a criminal background check and/or drug screen.