Field Service Technician

Ensure all customers and installations / service work is of the highest quality.

Act as a primary point of contact, providing excellence in customer service and assist

with customer queries and complaints.

As the face of the company, this role will develop trust and build long term beneficial

relations with clients

Build strong relationships with RCT department teams and customers.

Understand the customer operation, motivation and imperatives.

Increase and maintain knowledge of the range of RCT products

This role requires 100% engagement and communication (verbal and written) with

internal and external parties

Provide an excellent customer experience in terms of responsiveness, efficiency and

workmanship quality.

Ensure that all customers and installations/service/repair work are highly

"referenceable"

Ensure work areas, machines and RCT products are left clean and tidy at all times.

Adhere to all company occupational and safety policies and procedures as set out in

the company OHandS Safety Manual.

Ensure your industry/site inductions, medicals and DandA tests are kept current

Housekeeping must be always maintained in the work area/s on site and of the

company vehicle.

Adhere to all site specific, Federal and State Government requirements and duty of

care always.

Field service reports are to be complete in a timely manner with a customer signature

acknowledging work performed

You must report to the Branch Manager or Service Manager all incidents related to:

Customer concerns

Warranty claims

Accidents - personal, vehicle, property

Maintain a valid driver's license

Duties required to be performed when the primary role of Field Service Technician is

not required as follows but is not limited to:

Assisting with customer calls (phone or face to face) to discuss RCT's products and

solutions.

Attending customer meetings with the Account Manager to provide technical or

product support.

Other duties as directed