Vacancy caducado!
Our Customer Care Specialists (a.k.a. “Comfort Gurus”) are tasked with providing world-class, professional support and service to our valued customers. Our specialists can be placed on any number of teams within the service and support center. This includes core servicing (calls, chats, email) and operations support. Regardless of assignment, our specialists are all focused on ensuring that our customers receive top-notch customer care at every touch point.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Respond to customer inquiries via phone, chat, email, text or social media, taking appropriate action to ensure each customer receives world class customer service.
Process product orders for customers (via phone, using eCommerce application).
Assist customers with website navigation, online checkout process, or technical issues.
Provide detailed notes and documentation for each customer interaction.
Maintain acceptable customer satisfaction and quality monitoring ratings.
Maintain acceptable productivity, schedule adherence and utilization levels.
Meet all individual performance metrics.
Maintain in-depth, detailed, current knowledge of all products, including warranty/returns/refunds policies and procedures.
Depending on assignment, may be tasked with any number of administrative processes, including returns, warranties, exchanges, cancellations, chargebacks, financing and payment options, fulfillment issues, showroom support, front desk/reception, etc.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS
Ability to thrive in a fast-paced, high-energy, change-oriented environment
Stellar communication skills
Punctual and dependable
Hard working with excellent attendance
Superior computer and typing skills
Schedule flexibility (including evenings until 7P and Saturdays until 4P)
BENEFITS AND PERKS
Medical, Dental, Vision
401(k) Match
Generous PTO
Market Money
Company Swag
Vacancy caducado!