Vacancy caducado!
OptumCare is committed to creating an environment
where physicians focus on what they do best: care for their patients. To do so,
OptumCare provides administrative
and business support services to both owned and affiliated medical practices
which are part of OptumCare . Each
medical practice part and their physician employees have complete authority
with regards to all medical decision - making and patient care. OptumCare’s support services do not
interfere with or control the practice of medicine by the medical practices or
any of their physicians.Primary Responsibilities:
Ensure quality customer service for internal and external customers with focus on needs identification, problem solving and partnering with billing and eligibility specialists
Monitor delegated customer service issues to ensure timely and accurate resolution
Use appropriate communication techniques when responding to customers, particularly in stressful situations
Inform and educate new customers regarding billing / invoicing set up and billing / payment procedures
Place outgoing phone calls to complete follow - up on customer service requests as necessary
Required Qualifications:
High School Diploma / GED
3+ years of customer service experience working in a call center
Ability to create, modify and send documents on Microsoft Excel, Microsoft Outlook and Microsoft Word / ability to work efficiently with multiple applications open
Ability to work an eight hour shift anywhere between 7:00am and 6:00pm CST
Soft Skills:
Ability to multi - task including ability to understand multiple products and multiple levels of benefits within each product
Demonstrated ability in customer service problem resolution and relationship building
Careerswith Optum.
Here's the idea. We built an entire organization around one giant objective;
make the health system work better for everyone. So when it comes to how we use
the world's large accumulation of health - related information, or guide health
and lifestyle choices or manage pharmacy benefits for millions, our first goal
is to leap beyond the status quo and uncover new ways to serve. Optum , part of
the UnitedHealth Group family of businesses, brings together some of the
greatest minds and most advanced ideas on where health care has to go in order
to reach its fullest potential. For you, that means working on high performance
teams against sophisticated challenges that matter. Optum , incredible ideas in
one incredible company and a singular opportunity to do your life's bestwork.SMDiversity creates a healthier atmosphere:
UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action
employer and all qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin, protected
veteran status, disability status, sexual orientation, gender identity or expression,
marital status, genetic information, or any other characteristic protected by
law.UnitedHealth Group is a drug - free
workplace. Candidates are required to pass a drug test before beginning
employment.Keywords: Optum, UHG, Customer Service Lead, Call Center, Call Center Lead, Healthcare Customer Service, Shavano Park, TX
Vacancy caducado!